ServiceNow QA Manager

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Test Strategy
Test Execution
Continuous Improvement
Management
IT Service Management
Configuration Management Database
IT Operations
ServiceNow
Automated Testing
Test Management
ADO
JIRA
TestRail
Application Lifecycle Management
Agile
Scrum
DevOps
Quality Assurance
Testing
SOAP
Leadership
Communication
Team Management
Analytical Skill
Problem Solving
Conflict Resolution
Documentation

Job Details

Job Summary

We are looking for an experienced ServiceNow QA Manager to lead quality assurance strategy, testing execution, and continuous improvement for ServiceNow platform implementations. The ideal candidate will manage QA teams, define test frameworks, and ensure high-quality delivery across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and custom applications.

Required Skills & Qualifications

  • Strong hands-on experience with ServiceNow platform testing

  • In-depth knowledge of ServiceNow modules: ITSM, CMDB, ITOM, HRSD, CSM

  • Experience with ServiceNow Automated Test Framework (ATF)

  • Expertise in test management tools (e.g., ADO, Jira, TestRail, ALM)

  • Solid understanding of Agile/Scrum and DevOps QA practices

  • Experience testing integrations (REST/SOAP APIs, third-party systems)

  • Strong leadership, stakeholder communication, and team management skills

  • Excellent analytical, problem-solving, and documentation abilities


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About Purple Drive Technologies LLC