Technical Training & Media Specialist

Position Overview: The Technical Training & Media Specialist is responsible for developing and coordinating technical training programs and IT communications materials, such as brochures, newsletters, and user guides. This role focuses on driving user adoption during IT product and technology deployments through effective communication and training strategies. Candidates with strong video and graphic editing skills, along with exceptional communication abilities, are essential for this position.

Key Responsibilities:

• Develop and manage IT brand identity and communication channels, including monthly Technology News, notifications, and intranet pages.
• Enhance the Firm s IT Technical Training Program by creating and improving user documentation, presentations, infographics, and other visual aids.
• Design communication and training plans for technology initiatives and rollouts.
• Utilize expertise in change management to support process and workflow improvements.
• Enhance user understanding and adoption of IT solutions through productization efforts.
• Deliver instructor-led training programs for new and existing IT solutions.

Requirements:

• Bachelor s degree or equivalent experience, with 3+ years of experience delivering training and learning products in a corporate environment.
• Proficiency in Adobe Creative Cloud, Camtasia, and Microsoft Office suite.
• Experience with change management aspects of product rollouts and formal training in adult learning or instructional design are advantageous.
• Additional skills such as creating complex training modules using Articulate StoryLine or experience with Jira are a plus.
• Background in marketing, project management, or working in a law or professional services firm is beneficial.

Personal Attributes:

• Strong interpersonal, written, and oral communication skills.
• Ability to adapt communication to various audience levels.
• Effective prioritization and multitasking abilities while maintaining professionalism.
• Positive, flexible attitude with a commitment to meeting deadlines.
• Thrives in a collaborative team environment.

Work Conditions:

• Hybrid position with a mix of office and remote workdays.
• Occasional travel may be required (up to 1-2 days per month).