PredictSpring POS Technical Support Engineer

Overview

On Site
$40 - $60
Contract - W2
Contract - Independent

Skills

API
Cloud Computing
Communication
Customer Facing
Microservices
Migration
Oracle Retail
Performance Tuning
Point Of Sale
Production Support
Retail
Root Cause Analysis
SLA
SaaS
Technical Support

Job Details

Key Responsibilities :

  • Provide technical & functional support for PredictSpring POS and similar modern platforms (e.g., Jumpminds, NewStore).

  • Troubleshoot production issues, API failures, sync disruptions, and ensure SLA adherence.

  • Work with integrations such as Adyen, Verifone, Oracle Retail, and Taxware.

  • Monitor and optimize system performance, participate in deployments and 24/7 support rotation.

  • Perform root cause analysis and apply long-term solutions.

Required Skills :

  • 10 15 years of IT experience supporting omnichannel retail platforms.

  • 6+ months working with PredictSpring or similar POS platforms.

  • Strong understanding of SaaS and MACH architecture (Microservices, API-first, Cloud-native, Headless).

  • Excellent troubleshooting and production support experience.

  • Clear communication skills and prior client-facing experience.

  • PredictSpring implementation or migration experience.

  • Experience in system tuning, monitoring, and performance optimization.

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