Systems Administrator - SharePoint

Job Purpose:

The Florida Department of Transportation, Office of Information Technology (OIT) Strategic Services is in search of a Systems Administrator to play a key role in assisting the Strategic Architecture Services team with monitoring, troubleshooting, and maintaining Power Platform and SharePoint servers and sites. The Systems Administrator will be responsible for working on projects, systems, and/or issues of medium to high complexity, and will be expected to provide daily operations support, maintenance and administration for SharePoint Servers. This position requires ownership of complex issues in order to support Department business. Must interface with members of the OIT and user community to coordinate activities relating to the administration of Power Platform development projects and SharePoint sites. Provides technical consultation and support to users and other Department staff.

About the Candidate:

Qualifications

Education - Bachelor s degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Required Experience

This position requires the following experience and/or knowledge:

1. Must have knowledge of SharePoint Online and/or On-Premises administration, including site management, permissions, and content management.

2. Must have knowledge of supporting Power Platform applications, including Power Apps, Power Automate, and Power BI.

3. Must have knowledge of Microsoft products, including Office 365, OneDrive, and Teams, in an extensive environment.

4. Must have knowledge to troubleshoot and resolve system, application, and integration issues for Power Platform and SharePoint.

5. Knowledge of governance and compliance best practices within the Power Platform and SharePoint

environments.

6. Knowledge of diagnosing and resolving technical issues using analytical and problem-solving skills.

7. Knowledge of basic network concepts and web-based application troubleshooting.

8. Knowledge of creating and maintaining user guides, technical documentation, and knowledge base articles.

9. Knowledge of IT service management platforms (e.g., ServiceNow) for ticket management and incident resolution.

10. Knowledge of IIS Administration a plus.

Job Specific Knowledge, Skills and Abilities

1. Strong familiarity with all Microsoft Office products, specifically the Office365 (M365) software group.

2. The ability to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast paced environment is required

Primary Job, Duties and Tasks

1. Manage, maintain, and troubleshoot the Power Platform applications and the SharePoint on-premises and online server environments to ensure security, availability, and performance.

2. Establish new Power Platform and SharePoint system specifications by consulting with users and analyzing

workflow, access, information, and security requirements.

3. Upgrade SharePoint systems by conferring with vendors; developing, testing, evaluating, and installing

enhancements.

4. Provide user support and resolve incidents related to Power Platform and SharePoint functionality, permissions, and access control.

5. Assist Power Platform users with simple applications, automated workflows, and dashboards.

6. Perform regular site audits, monitor usage, and ensure optimal performance for SharePoint.

7. Generate reports on usage, issues, and ticket resolutions for Power Platform and SharePoint.

8. Collaborate with end-users to understand requirements and recommend appropriate Power Platform and

SharePoint solutions and enhancements to improve functionality, efficiency, and user experience.

9. Maintain documentation for Power Platform and SharePoint solutions, including design documents, best

practices, user guides, and troubleshooting guides.

10. Conduct Power Platform and SharePoint training sessions and create knowledge base articles for common user issues.

11. Work closely with other business offices to ensure seamless integration with other enterprise systems.

12. Update job knowledge by participating in educational opportunities, reading professional publications,

maintaining personal networks, and participating in professional organizations.

13. Protect the organization's value by keeping information confidential.

14. Accomplish organizational goals by accepting ownership for accomplishing new and different requests;

exploring opportunities to add value to job accomplishments.

15. Support other IT staff, including developers.

16. Other duties as assigned.

About ArnAmy, Inc.:

ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client's success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee s BEST in IT Solutions 2017 &2016) excellent and talented team.

ArnAmy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and Minorities are encouraged to apply.

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