W2 Role || Senior ServiceNow Developer (12+Yrs of Exp)|| Remote-(Preferred locations : PA, NJ, NY, MD, VA)

Overview

Remote
Depends on Experience
Contract - W2
10% Travel
Able to Provide Sponsorship

Skills

ServiceNow development
CSM
AI Knowledge
REST APIs
ServiceNow API connectors
JavaScript
Jelly Script
HTML
CSS
AngularJS for widget development

Job Details

Job Title: Senior ServiceNow Developer
Location: Hybrid- This is remote job majority of the time with travel to PA, NJ, NY, MD, VA as per Client need

Description:

We are looking for a highly skilled ServiceNow Developer with 8+ years of experience in Customer Service Management (CSM) and extensive hands-on expertise in configuring the ServiceNow platform. The ideal candidate will have strong knowledge of integrations using REST APIs, ServiceNow API connectors, Service Graph connectors, and advanced AI concepts, including experience with Now Assist AI products. This role requires proficiency in developing solutions for Service Portals, Employee Service Portals, and Customer Communities Portals.

Key Responsibilities
ServiceNow Platform Configuration: Configure and administer the ServiceNow platform, ensuring optimal performance and functionality across CSM modules
CSM Development: Design and implement solutions for Customer Communities Portal, Employee Service Portal, and Customer Service Portal.
Integrations: Develop robust integrations using REST APIs, ServiceNow API connectors, and Service Graph connectors to connect external systems with the ServiceNow platform.
AI Implementation: Leverage Now Assist AI products to enhance user experiences through predictive intelligence, advanced machine learning and natural language processing capabilities.
Custom Development: Build custom catalog forms and widgets, Business Rules, Client Scripts, UI Policies, ACLs, and other components to meet business requirements.
Troubleshooting & Support: Provide advanced troubleshooting for platform issues, ensuring smooth operation of CSM processes.
Process Optimization: Collaborate with cross-functional teams to improve workflows and align technical solutions with business needs.
Documentation: Maintain detailed documentation for configurations, integrations, and customizations.

Required Skills & Qualifications
Experience: 8+ years of hands-on experience in ServiceNow development and administration with a focus on CSM and AI capabilities.
CSM Expertise: Proven track record of working with Customer Communities Portal, Employee Service Portal, and Customer Service Portal, and Agent Workspaces.
Integration Skills: Extensive experience with REST APIs, ServiceNow API connectors, and Service Graph connectors.
AI Knowledge: Strong understanding of AI concepts and practical experience using Now Assist AI products (e.g., Now Assist, AI chatbots or Predictive
Intelligence).
Technical Proficiency:
JavaScript, Jelly Script, HTML, CSS, AngularJS for widget development. Advanced scripting for Business Rules, Client Scripts, UI Actions, and ACLs. Script Includes, Preprocessors, GlideAjax

Certifications:
ServiceNow CSM Implementation Specialist (preferred).
ServiceNow Certified System Administrator (preferred).
ServiceNow Certified Application Developer (preferred).
Soft Skills: Strong problem-solving abilities and excellent communication skills.
Education: Bachelors degree in Science or in STEM discipline.

Preferred Qualifications
Familiarity with ITIL frameworks or certifications (v3 or v4).
Experience with Agile development methodologies.
Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.