Salesforce Business Analyst

Location: 100% remote

Years Experience: 3+ years professional experience

Education: Bachelor s Degree required

Clearance: Applicants must be able to obtain and maintain a Secret security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.

Required Certifications:

• Certified Salesforce Sales Cloud Consultant

Key Skills:

• Salesforce experience working as a Business Analyst.
• Requirements Gathering & Management Expertise in eliciting and the defining of requirements and managing user stories, functional requirements, requirements analysis and acceptance criteria. Experience in translating requirements into viable concept design solutions.
• Experience helping business stakeholders translate requests into meaningful software requirements/user stories and creating process flow diagrams.

Responsibilities

• Collaborates with stakeholders to elicit requirements, business process and operational scenarios.
• Design Business Processes by analyzing stakeholder requirements, construct business process models, workflow charts and diagrams, evaluate system capabilities, and write specifications/user stories.
• Facilitate Stakeholder Engagement Conduct discovery sessions, workshops, and interviews to align business needs with technology solutions.
• Translate Business Needs into Solutions Bridge the gap between business users and technical teams by defining clear, scalable solutions.
• Support requirements decomposition into user stories in an Agile Development lifecycle.
• Facilitate the creation of functional and technical diagrams and related artifacts.
• Write Clear & Actionable User Stories Craft well-defined user stories, including acceptance criteria, to support Agile development.
• Analyze & Improve Workflows Assess existing processes, identify inefficiencies, and propose improvements.
• Configure Systems for Prototyping Set up basic configurations, such as fields, page layouts, and workflows, to validate business needs.
• Will be responsible for assessing overall business needs and providing solutions as well as documenting and defining business requirements.
• Develop process/control changes by identifying gaps/issues/areas for improvement, writing improved processes.
• Map Salesforce capabilities, features and best practices against business and technical requirements. Will drive optimal utilization of Salesforce systems.
• Other duties as assigned.

Qualifications

• 3+ year s experience as a Business Analyst.
• Must have Salesforce experience.
• Must be able to obtain a maintain a Secret security clearance.
• Must have a Bachelor s Degree in an IT related field.
• Salesforce Certified Sales Cloud Consultant certification.
• Other Salesforce related certifications preferred.
• Professional experience utilizing Salesforce.
• Business Process Analysis, Mapping, and Optimization Understanding how to analyze, document, and improve business processes across various industries.
• Requirements Gathering & Management Expertise in eliciting and the defining of requirements and managing user stories, functional requirements, requirements analysis and acceptance criteria. Experience in translating requirements into viable concept design solutions.
• Experience facilitating the elicitation of requirements with business customers, system assessment teams, test teams etc. to ensure prioritization.
• Experience with documenting business (BRD) and functional (FRD) requirements systems through entire System Design Life Cycle (SDLC).
• Change Management & User Adoption Awareness of strategies to drive adoption, train users, and manage change effectively within organizations.
• Translate Business Needs into Solutions Bridge the gap between business users and technical teams by defining clear, scalable solutions.
• Write Clear & Actionable User Stories Craft well-defined user stories, including acceptance criteria, to support Agile development.
• Experience maintaining system protocols, architecture concepts, requirements, and associated design documents through traceability, updating procedures, analyzing system and program changes.
• Salesforce Business Analysts should have the ability to listen to customer needs and convert them into Salesforce features they can then convey to the customer to help shape customers expectations.
• Demonstrated experience establishing and maintaining effective working relationships in team environments and with other business organizations
• Experience preparing technical reports by collecting, analyzing, and summarizing information and trends.
• Problem-Solving Mindset Thinks critically and creatively to resolve business challenges with efficient solutions.
• Adaptability & Flexibility Navigates changing requirements and priorities with a solution-oriented approach.
• Empathy & User-Centric Thinking Understands the needs and challenges of end users to drive effective solution adoption.
• Strong Written and Verbal Communication and Collaboration Clearly articulates ideas, writes detailed documentation, and collaborates across business and technical teams.
• Curiosity & Continuous Learning Proactively stays updated on industry trends, emerging technologies, and best practices.