Overview
Skills
Job Details
Job ID: JPC 6955 -1-12/22
Title: UX Designer Advanced
Location: Wilmington, DE
Required exp: 8+ years
Rate: $55/hr on C2C
Client: Randstad
Visa: EAD
JD:-
5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end experiences
• 2+ year of experience or equivalent with designing AI enabled workflows and experiences
• Proven record in innovative design projects, including journey mapping, service blueprinting, and storyboarding
• Demonstrated expertise in creating direct and indirect experiences for diverse users
• Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives
• Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
Responsibilities:
- Create journey maps and service blueprints of end-to-end business processes to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation leveraging AI.
- Collaborate with cross-functional teams to identify user needs, preferences, and expectations and partner with engineering to build low code agent workflows and AI solutions.
- Support the security, compliance, and auditability of every AI enabled flow.
- Stay current with industry trends and incorporate knowledge into team insights.
- Facilitate workshops and co-creation sessions to gather information from customers to understand where improvements can be made along the customer journey.
- Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall.