Dynamics 365 Contact Center Solution Architect

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Microsoft Dynamics 365
Copilot Studio
Copilot
Azure
CI/CD
DevOps

Job Details

Top 3 Skills :

1.Microsoft Dynamics 365 Contact Center

2. Microsoft Copilot Studio

3.Azure Communication Services

JD :

Lead technical design sessions and own the implementation of D365 Contact Center solutions.
Provide technical oversight on key components such as:
o Omnichannel for Customer Service
o Unified Routing, Workstreams
o Channel integration (voice, chat, social)
o Microsoft Copilot and Virtual Agents
Collaborate with Solution Architects to design integrations with backend systems and external services.
Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
Review code and ensure alignment with best practices and enterprise standards.
Troubleshoot complex technical issues and provide proactive resolutions.
Contribute to DevOps processes including CI/CD pipelines and ALM best practices.

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