Field Support Engineer

The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support.

The primary responsibilities include:

Strong Field Support experience

Basic Networking skills (like IP Addressing, DHCP, DNS, etc.)

Understanding of IDF environment (or willingness to learn)

Also, as for their clinic visit goes, they would be covering a radius of 60 miles. While most of them should be around 30-35 miles, there would be some clinics that would be farther away.

Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).

Proactively and consistently communicate with clients and colleagues

Accurately and promptly record all times in our ticketing system

Proactively manage the ticket queue

Ensure all ticket notes and statuses are up to date

Troubleshoot end-user technical issues and document all steps up through resolution

Effectively multitask to manage workload

Collaborate on the improvement of operational effectiveness

Document, take ownership of, and escalate issues

Meet individual and team SLA targets