Customer Service/Call Center Representative

Ideal Candidate:
Looking for an energetic, highly customer-centric individual who thrives in fast-paced environments. Experience in medical devices is preferred, but candidates from hospitality or high-touch service industries are also encouraged to apply.
Key Responsibilities
Handle customer inquiries (orders, complaints, returns, exchanges) efficiently and professionally
Respond to customer emails with clear, accurate, and empathetic communication
Process and verify sales orders using SAP/Neptune
Enter and track service requests in CRM (Salesforce)
Log product complaints accurately and escalate to Regulatory if needed
Ensure customer data accuracy across SAP and CRM systems
Propose process improvements to increase team efficiency
Learn and apply policies, procedures, product knowledge, and pricing models
Maintain a high standard of customer satisfaction and engagement
Required Qualifications
1 2 years of professional work experience or a minimum of 2 years post-grad education
Excellent communication (verbal & written) and interpersonal skills
Detail-oriented, time-efficient, and self-driven
Proficient with Microsoft Office, ERP (SAP preferred), and Salesforce
Fluent in English; Spanish or French is a strong bonus
Strong ability to manage customer relationships with professionalism and poise
Preferred Skills
Associate degree in business administration or a related field
Prior experience in life sciences, med device, or order management using SAP/SFDC
Familiarity with customer success metrics and reporting (pivot tables, charts, dashboards)