Senior IT CX Product Manager

  • Coppell, TX
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
$80 - $90
Contract - W2
Contract - 12 Month(s)

Skills

Customer Experience
Digital
Safe
Customer Journey
Product Management

Job Details

Job Title: Senior IT CX Product Manager
Location: Hybrid in Coppell, TX
Employment Type: [12+ months Contract)
Industry: Hospitality / Entertainment / Consumer Technolog

We re looking for a strategic, guest-obsessed Senior IT Product Manager to lead the design and delivery of connected experiences across digital and in-venue platforms. This role is ideal for someone passionate about optimizing every step of the customer journey from mobile to POS to in-store interactions and bringing cohesion to a multi-channel environment.

You ll own the end-to-end product lifecycle and partner cross-functionally to elevate the full customer experience in a fast-paced, tech-driven, and highly collaborative setting.

Key Responsibilities:

  • Champion the full customer journey by connecting the dots across mobile, web, kiosk, POS, and physical experiences
  • Translate user insights, business needs, and technical requirements into a unified product roadmap
  • Drive product lifecycle from ideation to launch delivering seamless, guest-facing experiences
  • Collaborate with UX, technology, marketing, and operations teams to prioritize features that improve guest engagement and satisfaction
  • Own the initiative and feature backlog; ensure alignment with key business dates and goals
  • Leverage data, testing, and analytics to continuously improve product decisions
  • Define and monitor KPIs to measure product success across the journey
  • Communicate effectively with internal teams and external vendors to ensure successful delivery
  • Facilitate stakeholder workshops and discovery sessions to uncover user pain points and opportunities

Qualifications:

  • 7+ years of product management experience in hospitality, entertainment, retail, or consumer-facing technology
  • Proven success designing and delivering omni-channel customer journeys across physical and digital platforms
  • 3 5 years translating strategy into scalable, guest-facing product solutions
  • Hands-on experience with Agile, Scrum, and/or SAFe methodologies
  • Proficiency with Jira, Confluence, MIRO, Figma, and Lucidchart

Nice to Have:

  • Certifications such as CSM, CSPO, or SAFe
  • Experience with POS, kiosk interfaces, or digital check-in experiences
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