Program Manager

Program Manager

Location : San Jose, Hybrid model

Job Description

• Duties
• Manage a section of the ABP portfolio for DME & SDE BCDD
• Drive the delivery of specific programs
• Technical/Domain Awareness: Enterprise Commerce and Data & Analytics
• Must Have
• Exceptional leadership and organizational skills
• Excellent speaking, writing, and presentation skills
• 7+ years of program management experience in SaaS, software or related field
• Experience managing large programs with complex dependencies, preferably in a Customer Experience environment

The Opportunity

• The DMe & SDE Business Capability Design & Delivery (BCDD) team provides strategic partnership and engagement that delivers end-to-end capabilities for DMe (Digital Media) and SDE (Strategy, Design & Emerging Products) processes, platforms & applications
• We are looking for a technical leader with executive presence, exemplary interpersonal skills, and the ability to influence at all levels to drive cross-functional initiatives and deliver strategic roadmap
• You possess a well-rounded technical background and demonstrated expertize leading complex programs in matrix organizations to deliver solutions that delight the customers

What you'll Do

• Manage a portfolio of programs in the DME Business Platform space
• Build a report and partner with key collaborators to understand their objectives and goals, and help translate these into capabilities for the program
• Reach across the aisle to understand dependencies and constraints, determine resource requirements and build the program roadmap, then socialize the plan and secure approvals for the same
• Oversee the program execution and proactively manage changes and risks, partnering with other teams and stakeholders to ensure the right decisions are made at the right time, appropriate communication and alignment occurs, and plans are adjusted accordingly
• Maintain a big-picture perspective when preparing and presenting program status reports, Executive briefings, and other governance artifacts, along with all program level communications

What you need to succeed

• Bachelors or equivalent a must; MBA or equivalent preferred
• Certification a plus: PMP, PMI-ACP, PgMP, CSM
• 7-10+ years' experience as a program manager in software and/or related technology industry, preferably in a Customer Experience environment with web, voice, and messaging/chat platforms
• Experience managing multi-discipline teams consisting of business and technical resources
• Experience using various project delivery methodologies (Agile/Scrum, Waterfall and hybrid) and tailoring the approach for program success
• Self-motivation and a positive attitude that helps you to adapt to change
• Resourcefulness and a creative approach to problem-solving to succeed in a collaborative culture
• Solid ability to operate effectively and autonomously in time-sensitive situations and handle ambiguity
• Exceptional verbal and written communication skills to engage with technical and non-technical audiences
• Influencing and interpersonal skills to develop strong working relationships and build credibility/trust with team members and Senior Leadership