Major Incident Manager

World Wide Technology is looking for a Major Incident Manager. This role is part of WWT s Strategic Resourcing services and is a contract role. The candidate will be supporting a WWT customer and will be employed by one of WWT s preferred partners. The partner will provide full compensation and benefit information prior to employment with the partner.

Job Title: Major Incident Manager

Job Location: Remote

Employment Type: Contract

Duration: 12 Months

Rate/Salary: A reasonable estimate of the current pay range for this position is $70.00 to $80.00 hourly (W2/C2C). Actual pay will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs, and will be set by your employer. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in base pay.

Job Description:

World Wide Technology (WWT) is seeking a Major Incident Manager for a 12 Months contract position, as part of our Strategic Resourcing Services and staff augmentation efforts.

In this role, the selected consultant will work directly with a WWT client, supporting their internal team and business objectives. While WWT facilitates the position, the consultant will be employed by one of WWT s preferred partner organizations, which will provide complete details regarding compensation and benefits before employment.

Position Overview:

We are seeking an experienced Major Incident Manager to oversee and drive the resolution of high-priority technology incidents in a fast-paced, enterprise environment. This role demands exceptional communication, strong leadership under pressure, and a deep understanding of ITIL best practices to ensure rapid incident restoration and minimal business impact. The ideal candidate will excel in incident command, process improvement, and stakeholder engagement at all organizational levels.

Required Qualifications:

• Bachelor s degree in Computer Science, Business Administration, or related field; or equivalent work experience.
• Minimum of 2 years experience in IT Service Management (ITSM) with a focus on incident management.
• Strong knowledge of ITIL practices, with the ability to apply them in a live incident environment.
• Exceptional verbal and written communication skills, with experience delivering updates to senior executives.
• Proven leadership in high-pressure situations with critical decision-making responsibilities.

Preferred Skills:

• ITIL v4 Foundation or higher certification.
• Hands-on experience with enterprise ITSM tools (ServiceNow).
• Background in large-scale, complex IT environments spanning multiple technology domains.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled