Help Desk Support Specialist

Date Posted: 06/10/2025

Hiring Organization: Rose International

Position Number: 483949

Industry: Government/Staffing

Job Title: Help Desk Support Specialist

Job Location: Atlanta, GA, USA, 30334

Work Model: Onsite

Employment Type: Temporary

FT/PT: Part-Time

Estimated Duration (In months): 6

Min Hourly Rate($): 24.50

Max Hourly Rate($): 24.50

Must Have Skills/Attributes: Business Analysis, Desktop Support, Helpdesk, Security

Experience Desired: ExpDe::Effective use of ticketing systems to track and document incidents (Service (Yrexp::1 yrs)

Job Description
***Only qualified Help Desk Support Specialist candidates located near the Atlanta GA area to be considered due to the position requiring an onsite presence***

Required Skills:
Minimum of 7-10 years of IT technical support
Strong knowledge and experience installing configuring replacing and supporting network infrastructure equipment including servers workstations (Windows/Mac) switches routers cabling VoIP systems etc
Technical expertise should include Windows 10MS Office 365 Active Directory SCCM utilization of GPOs Enterprise anti-virus solutions Helpdesk ticketing systems and Azure
Proficiency with imaging laptop computers 20h221h2 Microsoft Office 2010 Cisco network and other authorized desktop applications
Knowledge and proficiency in Mobile device management including IOS and Android devices operating systems Enterprise encryption solutions Windows PC/laptop management via Active Directory and related software
Willing to work off-hours and weekends when required for projects or emergency support
Experience installing configuring and supporting network printers and audio/visual equipment
Highly detailed and process-oriented with advanced troubleshooting incident resolution and documentation skills
Strong team leadership time management and coaching and mentoring skills
Excellent customer service and communication skills are a must
Desktop Technician will provide day-to-day local remote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a
ticketing system
Providing fault analysis to customers' core operating systems and platforms providing support and applying desktop failure solution for the approved application suite

Preferred Skills:
Effective use of ticketing systems to track and document incidents (ServiceNow and Sales Force is strongly preferred)

Job Responsibilities:
Bachelor's degree in an Information Technology (IT) related field
Serves as the primary escalation point for incoming queries and technical issues
Manages and/or assigns projects and tasks to other team members as appropriate
Advises collaborates and assists business units with system enhancements and modifications
Provides technical assistance and support for incoming queries and technical issues related to systems networking phone systems audio/visual equipment computer software (eg Windows 10 Microsoft Office various browsers) hardware etc
Effectively provides user support over the phone in person and via remote tools
Responds to user requests promptly demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up
Assists users with information security and privacy questions; provides directions for the correct action
Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony
Distributes and reviews user equipment as required; updates inventory asset management systems with assigned equipment; ensures equipment is clean up-to-date and operational
Provides installation and assistance for laptops desktops printers scanners cell phones air cards landlines networks and other assigned peripherals
Troubleshoots end-user problems; troubleshoots desktop and network printing problems for various vendor printing devices
May be asked to train users on IT hardware and software (eg laptops printers login email etc)
Creates user support documentation and instructions
Multi-task prioritizes problems and manage time to ensure the timely resolution of incidents
This individual will work in a team environment is responsible for IT support and Telcom tickets and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).