Overview
On Site
Contract - Independent
Contract - W2
Skills
Help Desk
Switches
Collaboration
Break/Fix
Computer Networking
Technical Support
Call Center
Customer Service
Computer Hardware
Network
Documentation
Management
Supervision
Communication
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team. This is a long-term contract position that will involve providing technical support for an extensive infrastructure upgrade across thousands of locations nationwide. The ideal candidate will thrive in a fast-paced environment, possess strong technical skills, and have excellent attention to detail.
Responsibilities:
Conduct pre- and post-validation of IT equipment to ensure proper functionality during switch upgrades.
Provide technical support for a nationwide infrastructure project involving over 4,300 locations.
Troubleshoot and resolve hardware and network issues efficiently and accurately.
Document technical processes, solutions, and issues to maintain clear and precise records.
Collaborate with team members to ensure smooth execution of upgrades and resolve any challenges.
Communicate effectively with stakeholders to provide updates and address concerns.
Work on-site during 3rd shift hours from Monday through Thursday to meet project requirements.
Perform break/fix tasks to resolve IT equipment failures.
Utilize basic network troubleshooting techniques to identify and resolve connectivity issues.
Requirements
Previous experience in IT Help Desk or technical support roles.
Familiarity with call center environments and customer service skills.
Proficiency in computer hardware and network troubleshooting.
Strong documentation skills to ensure accurate tracking of technical processes.
Ability to work independently and manage tasks with minimal supervision.
Excellent communication skills to interact with team members and stakeholders.
Close attention to detail to ensure high-quality work.
Availability to work 3rd shift hours on-site as required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team. This is a long-term contract position that will involve providing technical support for an extensive infrastructure upgrade across thousands of locations nationwide. The ideal candidate will thrive in a fast-paced environment, possess strong technical skills, and have excellent attention to detail.
Responsibilities:
Conduct pre- and post-validation of IT equipment to ensure proper functionality during switch upgrades.
Provide technical support for a nationwide infrastructure project involving over 4,300 locations.
Troubleshoot and resolve hardware and network issues efficiently and accurately.
Document technical processes, solutions, and issues to maintain clear and precise records.
Collaborate with team members to ensure smooth execution of upgrades and resolve any challenges.
Communicate effectively with stakeholders to provide updates and address concerns.
Work on-site during 3rd shift hours from Monday through Thursday to meet project requirements.
Perform break/fix tasks to resolve IT equipment failures.
Utilize basic network troubleshooting techniques to identify and resolve connectivity issues.
Requirements
Previous experience in IT Help Desk or technical support roles.
Familiarity with call center environments and customer service skills.
Proficiency in computer hardware and network troubleshooting.
Strong documentation skills to ensure accurate tracking of technical processes.
Ability to work independently and manage tasks with minimal supervision.
Excellent communication skills to interact with team members and stakeholders.
Close attention to detail to ensure high-quality work.
Availability to work 3rd shift hours on-site as required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.