Overview
On Site
Depends on Experience
Contract - W2
Skills
Altiris
Customer Service
Lab Computing
Network
Technical Support
Active Directory
Microsoft SCCM
Job Details
Key Responsibilities
- Serve as the primary technical support contact for field service engineers and external vendors, managing scheduling, remote access, data migration, troubleshooting, IT policies, best practices, and other technology-related issues.
- Implement Windows-based security solutions, including Active Directory groups and objects, anti-virmalware programs, and management of network ports and protocols.
- Administer and maintain network connectivity for client and server-side Windows environments
- Maintain an inventory of laboratory PCs, peripherals, software, and other relevant assets.
- Escalate unresolved IT issues to appropriate internal or external teams beyond regularly identified support channels.
- Participate in and lead technical projects supporting laboratory computing for LCS-managed sites, collaborating with IT staff and clients across various locations.
Required Skills and Knowledge
- 5-7 years of hands-on experience with Windows 10 operating systems.
- Proven ability to independently troubleshoot and resolve technical issues to determine root causes.
- Exceptional customer service skills with a strong desire to assist users and solve problems.
- Proficient in Altiris software deployment and management tools, or similar tools such as SCCM.
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