Overview
On Site
USD 23.75 - 27.50 per hour
Full Time
Skills
Microsoft Excel
FOCUS
Customer Satisfaction
Technical Support
Network
Microsoft Office
Management
Active Directory
Collaboration
Educate
Customer Service
Help Desk
Microsoft Technologies
Service Desk
Computer Hardware
Virtualization
Remote Support
A+
Communication
Conflict Resolution
Problem Solving
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team in Madison, Wisconsin. This Contract-to-permanent position offers an exciting opportunity to provide technical support in a dynamic insurance industry environment. Ideal candidates will excel in customer service and possess foundational skills in help desk operations, with a strong focus on Microsoft technologies.
Responsibilities:
Respond to and resolve technical issues reported by users, ensuring a high level of customer satisfaction.
Provide on-site technical support five days a week, troubleshooting hardware, software, and network-related problems.
Utilize ticketing systems to track, prioritize, and document all support requests effectively.
Assist with configuration and deployment of devices, including Apple and Microsoft products.
Support virtualization processes and provide assistance to remote employees.
Manage Active Directory accounts, including creation, deletion, and updates.
Perform basic troubleshooting for computer hardware and peripheral equipment.
Collaborate with team members to identify and implement improvements in service desk operations.
Maintain up-to-date knowledge of Microsoft technologies and other relevant systems.
Educate users on best practices for technology usage and issue prevention.
Requirements
Minimum of 2 years of experience in customer service and help desk support.
Strong proficiency in Microsoft technologies and applications.
Familiarity with ticketing systems and service desk operations.
Basic understanding of computer hardware, configuration, and deployment.
Experience supporting Apple devices and Mac computers is preferred.
Knowledge of virtualization and remote support processes is a plus.
A+ Certification is preferred or willingness to obtain within the first year.
Excellent communication and problem-solving skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team in Madison, Wisconsin. This Contract-to-permanent position offers an exciting opportunity to provide technical support in a dynamic insurance industry environment. Ideal candidates will excel in customer service and possess foundational skills in help desk operations, with a strong focus on Microsoft technologies.
Responsibilities:
Respond to and resolve technical issues reported by users, ensuring a high level of customer satisfaction.
Provide on-site technical support five days a week, troubleshooting hardware, software, and network-related problems.
Utilize ticketing systems to track, prioritize, and document all support requests effectively.
Assist with configuration and deployment of devices, including Apple and Microsoft products.
Support virtualization processes and provide assistance to remote employees.
Manage Active Directory accounts, including creation, deletion, and updates.
Perform basic troubleshooting for computer hardware and peripheral equipment.
Collaborate with team members to identify and implement improvements in service desk operations.
Maintain up-to-date knowledge of Microsoft technologies and other relevant systems.
Educate users on best practices for technology usage and issue prevention.
Requirements
Minimum of 2 years of experience in customer service and help desk support.
Strong proficiency in Microsoft technologies and applications.
Familiarity with ticketing systems and service desk operations.
Basic understanding of computer hardware, configuration, and deployment.
Experience supporting Apple devices and Mac computers is preferred.
Knowledge of virtualization and remote support processes is a plus.
A+ Certification is preferred or willingness to obtain within the first year.
Excellent communication and problem-solving skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.