Information Technology Infrastructure Team Leader - Support Office

Position Overview: We are seeking a proactive and experienced IT Infrastructure Team Leader to oversee the design, implementation, and maintenance of our organization's technology infrastructure. This role will lead a team of IT professionals responsible for servers, networks, cloud platforms, storage, security, and end-user support. The ideal candidate is both a hands-on technical expert and a collaborative leader who can ensure stability, scalability, and security of our IT environment.

Key Responsibilities:

• Team Leadership & Management
  • Lead, mentor, and develop a team of IT infrastructure specialists, system administrators, and network engineers.
  • Prioritize workloads, allocate resources, and ensure timely delivery of projects and support requests.
  • Foster a culture of continuous improvement, collaboration, and accountability.
• Infrastructure Management
  • Oversee the administration of servers, networks, storage systems, and cloud environments (Azure/AWS/Google Cloud).
  • Ensure high availability, performance, and scalability of critical IT infrastructure.
  • Monitor system health, capacity, and utilization to proactively address risks.
• Security & Compliance
  • Implement and maintain IT security standards, policies, and procedures.
  • Partner with cybersecurity teams to ensure compliance with regulations and best practices (e.g., ISO, NIST, GDPR).
  • Manage patching, access controls, and disaster recovery planning.
• Project Delivery
  • Lead infrastructure projects such as data center upgrades, cloud migrations, and network modernization.
  • Collaborate with business stakeholders to understand requirements and translate them into technology solutions.
  • Manage vendor relationships and evaluate new technologies to support business growth.
• Operational Support
  • Ensure service level agreements (SLAs) are met for incident response and issue resolution.
  • Drive root cause analysis for recurring infrastructure problems.
  • Maintain thorough documentation for systems, processes, and configurations.

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, or related field (Master's or certifications preferred).
• Experience:
  • 5+ years in IT infrastructure roles, with at least 2 years in a leadership or supervisory capacity.
  • Proven experience managing Windows/Linux servers, networking (LAN/WAN), virtualization (VMware/Hyper-V), and cloud platforms.
  • Strong knowledge of Microsoft 365, Azure, Active Directory, firewalls, and backup/recovery solutions.
  • Familiarity with ITIL frameworks and service management best practices.
• Skills:
  • Strong leadership and people management skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Effective communicator with the ability to interact at both technical and executive levels.
  • Project management experience and vendor negotiation skills.

Why Join Us?

• ESOP
• 401k w/ match
• Medical, dental, life, vision and other voluntary benefits
• Short and Long Term Disability
• Teammate Discount
• Wellness Program
• Employee Assistance Program

Drug Free Environment/EOE