SCADA with eTerra Core developer

Title: eTerra Core Developer Location: Seattle, WA (Onsite) Experience: 5-8 Years Job Type: Long Term Contract Job Description:

Specific knowledge in eTerra is required, as well as expertise in problem-solving and specific GE skills.
Domain eTerra, SCADA, Power Systems.

Must Have Technical/Functional Skills
Expertise in installing, analyzing and troubleshooting GE e-terra DMS and related products.
Experience in modelling various electrical devices
Able to troubleshoot issues using a variety of tools.
Able to diagnose and solve intermediate to advanced issues using a variety of troubleshooting methods
Knowledge of both Transmission and Distribution electrical grids.
Familiarity with User Interface, SCADA and Modeling tools.
Direct experience installing, maintaining or supporting GE e-terra EMS products
Knowledge of NERC CIP Standards
Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls.

Roles & Responsibilities
Ensure customers success by fostering a balanced relationship that benefits both GE and the customer
to produce the highest level of customer support and satisfaction. In this role, you will:
Take a leadership role in strategizing with internal staff and customers to solve and prevent the recurrence of issues.
Engage with customers on day-to-day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure the solution solves the customer s issue.
Mentors staff in troubleshooting and analysis methods
Knowledge transfer write user/technical documentation and case notes. Act as a technical resource for staff
Primary contributor to the Knowledge Base system for customer-specific issues that will benefit the greater customer and support team
Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems, and interfaces to enterprise systems.
Own and manage personal caseload and perform case follow-up.
Troubleshoot and identify product problems for presentation to engineering for resolution or disseminate appropriate information necessary to correct issues.
Adhere to all Quality processes. Ability to be part of an on-call rotation for after-business-hour customer calls. Ability to travel to customer sites.