Project Manager & Lead Instructional Designer

Title: Project Manager & Lead Instructional Designer (SID- )

Client: Transit Authority 

Location: Remote – USA with occasional onsite at Landover, MD

Duration: 12 Months with extension

Job Description:

Major Duties and Responsibilities: Project Manager & Lead Instructional Designer

•        Oversee Instructional Design Activities: Lead the end-to-end instructional design process, ensuring that all training materials are grounded in adult learning theory and aligned with Metro’s requirements and technical competencies.

•        Ensure Alignment with Learning Objectives: Collaborate with SMEs and stakeholders to define clear, measurable learning objectives and ensure all instructional content supports desired performance outcomes.

•        Manage Project Timelines and Milestones: Develop and maintain detailed project plans, track progress against key milestones, and address risks or delays to ensure timely delivery of training products.

•        Engage in Proactive Stakeholder Communication: Maintain regular communication with stakeholders to provide project updates, gather feedback, and ensure alignment with strategic training goals and operational needs.

•        Conduct Quality Assurance Reviews: Implement and oversee quality assurance processes to review instructional materials for accuracy, consistency, accessibility, and instructional effectiveness before deployment.

•        Coordinate Cross-Functional Teams: Serve as the primary liaison between instructional designers, SMEs and multimedia developers to ensure cohesive collaboration and communication throughout the project lifecycle.

•        Monitor and Report on Project Performance: Provide regular updates to leadership on project status, resource utilization, and outcomes, using data to inform decisions and continuous improvement efforts.

•        Support Evaluation and Continuous Improvement: Guide the development and implementation of training evaluation strategies, analyze feedback and performance data, and lead efforts to refine and enhance instructional programs.

•        Project Management: Serve as the project manager and primary point of contact with Metro’s COTR/Project Manager for the contract.

Minimum Qualifications:

•        Master’s degree in Instructional Design, Education, or related field

•        7+ years of experience in instructional systems design

•        4+ years of experience in project management and stakeholder communication

•        2+ years of experience leading a team

•        Proficiency in ADDIE methodology

•        Familiarity with adult learning theory and instructional technologies

•        Proficiency in Adobe Captivate (Classic and/or New version)

•        Experience with technical training programs

•        Knowledge and experience with Web Content Accessibility Guidelines (WCAG) version 2.2

•        Experience holding working sessions with executives and senior leadership

•        Experience designing multi-week training programs for new employees

•        Experience designing continuing education tracks for existing employees

Preferred Qualifications:

•        Project Management Certification (PMP or similar)

•        Experience with transit technical training programs

Instructional Designers:

Major Duties and Responsibilities:

•        Design and Develop Instructional Content: Create engaging and effective learning materials, including presentations, handouts, CBT modules, and job aids, using established templates and design standards.

•        Apply Instructional Design Principles: Develop content that aligns with adult learning theory and instructional best practices, ensuring clarity, accessibility, and learner engagement.

•        Engage in Proactive Stakeholder Communication: Maintain regular communication with stakeholders to provide project updates, gather feedback, and ensure alignment with strategic training goals and operational needs.

•        Manage Project Timelines and Milestones: Develop and maintain detailed project plans, track progress against key milestones, and address risks or delays to ensure timely delivery of training products.

•        Collaborate with Subject Matter Experts (SMEs): Work closely with SMEs to gather technical content, clarify complex information, and translate it into learner-friendly formats that meet training objectives.

•        Review and Quality Assurance: Lead content reviews to ensure accuracy, consistency, and alignment with learning goals, incorporating feedback from stakeholders.

•        Contribute to Evaluation Efforts: Collect and organize learner feedback and assessment data to support the evaluation of training effectiveness and identify areas for improvement.

Minimum Qualifications:

•        Bachelor’s degree in instructional design, education, or related field

•        3+ years of experience in instructional design

•        Familiarity with adult learning theory and instructional technologies, including ADDIE

•        Experience with technical training programs, with a preference for transit

•        Knowledge and experience with Web Content Accessibility Guidelines (WCAG) version 2.2

•        Experience with Learning Management System platforms and authoring tools including Adobe Captivate (Classic and/or New version) and InDesign

•        Experience holding working sessions with SMEs.

Preferred Qualifications:

•        Project Management Certification (PMP or similar)

•        Experience with transit technical training programs