Genesys Developer

Overview

Remote
$45 - $50
Part Time
Accepts corp to corp applications
No Travel Required

Skills

Analytics
Cloud Computing
Genesys
Interactive Voice Response
Orchestration
Customer Experience
OAuth
Routing
Application Development
Reporting
Interfaces
Data flows
Data Actions
Genesys Framework

Job Details

Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
Expertise in Genesys architect flows.
Hand-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
Thorough understanding of Genesys Framework, Integration with internal and external components.
Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.) is a plus.
Required skills include (must have 1 or more of the following):

Genesys Architect Flows, Data Actions, OAuth and Integrations objects
Genesys Integration with other Ancillary Products
Genesys Web Messaging
Genesys Bot
Genesys Routing
Genesys Cloud Reporting
Genesys Cloud APIs

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