Desktop Support

We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will have experience with Windows 10 and 11, Microsoft Office 365 applications including Teams, Active Directory, PowerShell, and using ServiceNow as a ticketing system.
Key Responsibilities:

• Provide technical support for Windows 10 and 11 operating systems.
• Troubleshoot and resolve issues related to Microsoft Office 365 applications, including Teams.
• Manage and maintain Active Directory user accounts and permissions.
• Utilize PowerShell for scripting and automation tasks.
• Handle service requests and incidents using the ServiceNow ticketing system.
• Ensure timely resolution of technical issues and maintain high levels of customer satisfaction.
• Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
• Identify and recommend improvements to technical processes and procedures.
• Adhere to corporate and divisional policies and procedures.

Qualifications:

• Minimum 2 years of experience in desktop support or a related field.
• Proficiency in Windows 10 and 11 operating systems.
• Strong knowledge of Microsoft Office 365 applications, including Teams.
• Experience with Active Directory and PowerShell.
• Familiarity with ServiceNow or similar ticketing systems.
• Excellent problem-solving skills and attention to detail.
• Strong customer service orientation and communication skills.
• Ability to work independently and as part of a team.
• Adaptable and flexible in a dynamic work environment.

Additional Skills:

• Advanced technical computer skills specific to the functional area and related systems.
• Ability to monitor and manage individual work queues to resolve routine and non-routine issues.
• Experience in identifying technical and process issues and recommending improvements.
• Commitment to maintaining a high level of customer satisfaction.

Pay and Benefits
The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukegan,IL.
Application Deadline
This position is anticipated to close on May 20, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.