IT Service Delivery Lead Quote-to-Cash (Q2C)

Overview

On Site
Contract - W2
Contract - Hire po(s)sible

Skills

Salesforce
CPQ
Quote-to-Cash d
and Infor Syteline/Epicor

Job Details

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.

Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.


Overview

We are seeking a highly experienced IT Service Delivery Lead to oversee and optimize our Quote-to-Cash (Q2C) technology ecosystem. This role is responsible for aligning Salesforce Sales Cloud, CPQ/RCA, Salesforce Service Cloud and hybrid ERP systems with business objectives to enable efficient, scalable, and high-quality operations.

The ideal candidate combines strategic vision with hands-on leadership, bringing deep expertise in Q2C processes, global team management, and platform consolidation-particularly in post-acquisition environments. This position offers a unique opportunity to shape our enterprise platform strategy across Sales, Operations, and Finance functions.

Key Responsibilities

  • Serve as the primary IT leader for the Quote-to-Cash domain, ensuring alignment of technology solutions with business goals.
  • Partner with Sales, Finance, Operations, and other stakeholders to identify and implement process and system improvements.
  • Manage a blended team of onshore and offshore IT resources to deliver enhancements, integrations, and support services on time and within quality standards.
  • Define and drive the platform strategy and roadmap for Salesforce, CPQ, and ERP systems, focusing on simplification, scalability, and superior user experience. (Experience with Infor Syteline preferred.)
  • Lead platform rationalization and integration initiatives, particularly in the context of mergers and acquisitions.
  • Establish and uphold service delivery standards, SLAs, and best practices across platforms and teams.
  • Collaborate with enterprise architecture, cybersecurity, and infrastructure teams to ensure compliance, resilience, and alignment with enterprise standards.
  • Act as an escalation point for critical incidents, driving problem resolution and continuous improvement in system reliability and user satisfaction.

Qualifications

  • 15+ years of progressive IT experience, including 10+ years in the Quote-to-Cash domain.
  • Deep expertise in Salesforce, CPQ, and Infor Syteline/Epicor, with demonstrated success optimizing end-to-end business processes.
  • Proven experience leading global delivery teams, including offshore resources.
  • Demonstrated success in managing platform consolidation and integration initiatives in complex, post-acquisition environments.
  • Exceptional stakeholder management skills, with the ability to influence and collaborate across business and IT functions.
  • Strong leadership, communication, and analytical problem-solving capabilities.
  • Bachelor's degree in information systems, Computer Science, or related discipline (or equivalent experience).

Preferred Qualifications

  • Experience with Agile methodologies and delivery models.
  • Exposure to other enterprise SaaS applications such as JIRA, Power BI, or PLM.
  • Relevant certifications in Salesforce, Syteline, Epicor, or NetSuite.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.