UX researcher

Job Title: UX Researcher

Location: Onsite only Two options available

Preferred: 1275 Market St, San Francisco, CA 94102

Alternate: 756 W Peachtree St., Atlanta, GA

This is an opportunity to make a real impact by helping our team scale research thoughtfully while keeping users at the center of everything we do. If you're passionate about strategic UX research and want to be part of a high-impact team, we d love to hear from you.

About the Role

We re looking for a skilled and strategically minded UX Researcher to help us scale our research capabilities and continue delivering user-centered innovation across our Entertainment group. Over the past 18 months, UX research has made a measurable impact on our products, driving increased demand for insights. As our team grows, we need a versatile researcher who can independently plan, execute, and deliver impactful studies and contribute to shaping our broader research strategy.

You ll join a fast-paced, collaborative environment where research is core to product development, and your work will directly influence key business and design decisions.

What You ll Do

• Lead end-to-end research efforts from planning to execution on high-priority initiatives.
• Design and conduct mixed-methods studies (qualitative and quantitative), using techniques such as:
• Usability testing (remote and in-person)
• User interviews
• Surveys and literature reviews
• Ethnographic/field research
• Concept testing and storyboarding
• Collaborate with product managers, designers, engineers, and data scientists to define goals and integrate research findings into product strategy.
• Analyze and synthesize data into clear, actionable insights and present findings through compelling storytelling and visualizations.
• Partner with the Senior UX Research Strategist to shape research roadmaps and improve team processes and methodologies.
• Contribute to developing scalable research practices, guidelines, and documentation.

What We re Looking For

• 3 5 years of hands-on UX research experience or related fields (e.g., HCI, psychology, anthropology).
• Strong grasp of a variety of research methods, with the ability to choose and apply the right one(s) based on project needs.
• Proficiency in tools such as Qualtrics, SurveyMonkey, Excel, Tableau, and qualitative platforms like Dscout or usertesting.com.
• Excellent communication skills with the ability to translate complex insights into clear, impactful stories for cross-functional audiences.
• Strategic mindset with interest in shaping research direction, not just delivering data.
• Experience working in agile, cross-functional environments.
• Familiarity with accessibility standards and inclusive design principles.
• Bachelor s or Master s degree in HCI, Psychology, Sociology, or a related field.

Bonus Skills (Nice to Have)

• Experience with diary studies or longitudinal user tracking.
• Familiarity with research operations (participant recruitment, tools management, etc.).