IT Helpdesk Technician II

Req ID: 38727

Summary

IT Helpdesk Technician II

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

SecuriGence, a wholly owned subsidiary of Chenega Corporation, is seeking an IT Helpdesk Technician II to provide on-site, mission-critical technical support for FCC Headquarters, with a specific focus on FCC auction operations. This role supports Tier II desktop and end-user services, including daily system readiness checks and enhanced service center activities during FCC auction periods. The technician will play a key role in ensuring systems, workstations, AV, and telecommunications infrastructure are fully operational to support time-sensitive auction activities.

Responsibilities

• Respond to and resolve end-user tickets related to hardware, software, peripherals, and network connectivity.
• Provide Tier II troubleshooting for desktop, laptop, and workstation issues in a high-availability environment.
• Write clear, professional email communications to relay technical guidance, status updates, and resolutions to users.
• Track, document, and resolve incidents using the FCC's ticketing and service management systems.
• Provide VIP support as needed and maintain documentation
• Perform daily system checks to verify readiness of auction-related systems, workstations, and peripherals.
• Support auction service center activities, including rapid response to issues impacting auction operations.
• Conduct pre-auction and day-of-auction checks to ensure equipment and systems are fully functional.
• Provide on-site troubleshooting during auction events, prioritizing issues based on operational impact.
• Support AV systems, including monitors, conferencing equipment, and presentation technologies used during auctions.
• Assist with laptop provisioning, setup, and troubleshooting for auction staff and leadership.
• Support telecommunications equipment, including phones, headsets, and related connectivity issues.
• Other duties as assigned.

Qualifications

• Bachelor's degree with 2+ years of relevant experience; OR
• High School diploma or GED equivalent with 6+ years of relevant experience (unfinished college time can be counted as experience).
• Experience providing Tier II help desk or desktop support in an enterprise IT environment.
• Strong troubleshooting skills across Windows workstations, laptops, peripherals, and basic networking.
• Experience working with ticketing systems and documenting technical issues clearly and accurately.
• Active CompTIA A+ certification (preferred).

Knowledge, Skills, and Abilities:

• Ability to work effectively in high-tempo, mission-critical environments.
• Excellent customer service, communication, and professionalism.
• Participate in extended hours or adjusted schedules during auction periods, as required.
• Perform other duties as assigned to support FCC mission needs.
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment
• Able to remain composed and professional while speaking to customers
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- ;br>
Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - ;br>
Glassdoor - _IE369514.11,23.htm

LinkedIn - ;br>
Facebook - ;br>
Estimated Salary/Wage

USD $25.50/Hr. Up to USD $26.44/Hr.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program