Associate Software Implementation Engineer

Overview

Provide excellent customer service and technical support in performing software installations, modifications, upgrades, troubleshooting, and TAC support under supervision. Assists with the installation, configuration, and maintenance of manufacturing software systems such as PanaCIM, iLNB, and DGS.

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Watch this video to learn about Panasonic Connect and see how we connect talent to opportunity. Come join our journey!

Responsibilities

Develops foundational skills in software deployment, documentation, and customer communication while contributing to continuous improvement and standardized methods that drive customer success and operational excellence.

SERVICE SUPPORT:

• Assist in the implementation, upgrade, and maintenance of Panasonic manufacturing software systems (PanaCIM, iLNB, DGS) at customer sites.
• Carry out installation, modification, and repair activities under senior supervision, following approved standards and safety procedures.
• Support configuration of Windows Server, Linux (Ubuntu), SQL/PostgreSQL, and basic Docker environments.
• Perform troubleshooting of application, network, and communication issues, escalating to senior engineers as needed.
• Maintain accurate and detailed documentation of system configurations, IP addressing, software versions, licenses, and hostIDs.
• Create or update internal guides, diagrams, and customer documentation for implemented systems.
• Support TAC and service requests as directed by senior engineers or management.
• Complete administrative tasks such as travel logistics, expense reports, and site documentation on time and accurately.

SALES SUPPORT:

• Participate in exhibitions and demonstrations of equipment at trade shows, PA demo room, or customer sites, informing customers and responding to technical and specification questions and concerns.
• Identify sales opportunities and inform Sales as appropriate.

ADMIN & TRAINING:

• Participate in onboarding, technical, and product-specific training to build implementation and troubleshooting capability.
• Actively engage in mentorship opportunities and continuous improvement initiatives.

Qualifications

Scope:

• Works under direct supervision on well-defined assignments.
• No budget or direct reports.
• Focuses on developing technical, documentation, and customer service skills for future independent field work.

Education & Experience: Technical Degree Required.

• Technical or bachelor's degree in Computer Science, Information Technology, or related discipline required.
• 0-2 years of experience in networking, IT support, or software installation preferred.
• Familiarity with Windows Server, Linux (Ubuntu), SQL/PostgreSQL, and network configuration.
• Basic understanding of Docker or containerized applications preferred.
• CompTIA A+ required or in progress.
• SMT manufacturing or industrial software experience preferred.
• Bilingual (English/Spanish) preferred.

Competencies:

• Demonstrates initiative, curiosity, and strong attention to detail.
• Eager to learn standardized implementation methods and disciplined documentation practices.
• Builds reliability, teamwork, and service quality through consistent communication and follow-through.

Communications:

• Communicates clearly with senior engineers, customers, and cross-functional teams.
• Produces accurate written reports and maintains professionalism during on-site or remote support.

Other Requirements:

• Capable of lifting over 50 lbs (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities.
• Ability and willingness to travel extensively (often 95 % or greater), domestically and internationally, often with very short notice, with flexible work hours, including non-standard business hours, weekends, and occasional holidays, as may be necessary to meet customer project schedules and demands.
• Additional tasks as assigned and reviewed.
• Willingness to relocate is a plus.

What We Offer:

• High Performance Culture
• A focus on Diversity, Equity and Inclusion
• Teamwork and Collaboration
• Rewards and Recognition
• Learning & Development Opportunities Across Multiple Business Units
• Competitive compensation packages
• Hybrid work model
• Comprehensive health, dental and vision benefits
• Paid Parental Care Leave
• Educational Assistance
• Volunteer time off
• Total Well Being Program
• Employee Referral Program

Hybrid/Remote policy: Employees that reside within a certain distance from a Panasonic office will follow a hybrid work schedule.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

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The salary range below is just one component of Panasonic Connect's total package. Actual compensation varies depending on the individual's knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.

Salary Range

$50,000 -$60,000 + Bonus REQ-153029