Business Analyst - Sales & Service Cloud

  • Raritan, NJ
  • Posted 7 hours ago | Updated 7 hours ago

Overview

Hybrid
$60 - $70
Full Time
10% Travel

Skills

user story
reporting
Customer Relationship Management (CRM)
User Stories
sql

Job Details

About the Role:

We are seeking a dynamic and detail-oriented Business Analyst with strong experience in Salesforce Sales and Service Cloud and a solid understanding of the pharmaceutical or life sciences industry. This hybrid role based in Raritan, NJ (3 days onsite per week) offers the opportunity to work closely with cross-functional business and technology teams to design, optimize, and enhance CRM-driven business processes supporting sales operations, customer service, and healthcare provider (HCP) engagement.

The ideal candidate will act as a strategic partner between business stakeholders and technical teams, driving initiatives that improve customer experiences, operational efficiency, and regulatory compliance in pharma sales and service processes.

Key Responsibilities:

  • Partner with business users, sales teams, and customer service teams to gather, analyze, and document business requirements.

  • Serve as the subject matter expert for Salesforce Sales and Service Cloud, with a focus on pharma-specific sales models and customer service workflows.

  • Translate business needs into clear user stories, process flows, and functional specifications.

  • Support the implementation and optimization of Salesforce solutions, ensuring alignment with pharma compliance (e.g., FDA, HIPAA, Sunshine Act).

  • Conduct gap analysis, process mapping, and recommend system enhancements to improve productivity and data quality.

  • Collaborate with Salesforce admins, developers, and third-party vendors to configure and deliver CRM solutions.

  • Assist with user acceptance testing (UAT), training material creation, and end-user training sessions.

  • Support reporting and analytics needs for sales performance, customer interactions, and service metrics.

  • Maintain thorough documentation in accordance with pharma industry standards and data governance policies.

Required Skills & Qualifications:

  • Bachelor s degree in Business, Information Systems, Life Sciences, or a related field.

  • 5+ years of Business Analyst experience, with at least 2+ years working with Salesforce Sales and Service Cloud.

  • Experience in the pharmaceutical, biotech, or life sciences industry is required.

  • Strong understanding of pharma sales operations, customer service processes, and healthcare professional (HCP) engagement models.

  • Experience with business process modeling, user story creation, and functional documentation.

  • Familiarity with FDA 21 CFR Part 11, HIPAA, and pharma data privacy regulations.

  • Proficiency in CRM data reporting and analytics tools.

  • Excellent communication, problem-solving, and stakeholder management skills.

Preferred Skills:

  • Salesforce Business Analyst or Admin Certification.

  • Knowledge of CRM integration with pharma-specific platforms like Veeva CRM, MedPro, or IQVIA.

  • Experience working in an Agile/Scrum delivery environment.

  • Familiarity with Sunshine Act reporting processes.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.