Supplier Operations Specialist, Finance

Title: Supplier Operations Specialist, Finance

Location:100% Remote

Major Entertainment Company in Los Angeles, CA

About the Opportunity:

Our Supplier Operations team performs the end-to-end process of supplier record data management from onboarding to offboarding on a global scale. The team assesses for fraudulent activity and ensures accuracy of supplier record data to drive Procure to Pay (P2P) excellence, data analysis, and compliance activities. This individual will be tasked with helping our users troubleshoot supplier portal issues, performing supplier record reviews to assess risk impact, and preparing documentation for the related review processes. Additionally, this person may help support the team through adhoc data cleanup or project support. This position will be remote based in the US under PST time zone, and will interact with global team members and suppliers. The ideal candidate will be an effective problem-solver, be comfortable navigating systems and troubleshooting errors, have excellent written communication skills, be capable of multitasking, and have a solid understanding of the P2P process.

Responsibilities:

The Supplier Operations Specialist is responsible for the day-to-day supplier activities and inquiry management including:

• Manage high inquiry ticket volumes from both internal and external contacts regarding supplier portal login or input errors.
• Provide clear communication and resolution to our external suppliers and internal users in order to resolve supplier portal errors.
• Review supplier risk alerts to assess impact and mitigate when possible.
• Analyze payment rejections to identify possible internal resolution through document review and/or direction from the AP team.
• Escalate inquiries to regional Supplier Ops team members as necessary in sensitive scenarios or when resolution cannot be achieved.
• Establish standardized review procedures for assigned tasks and publish related process documentation.
• Support data cleanliness tasks for Supplier Ops team as assigned.
• Perform other duties and ad hoc tasks to support new initiatives and contribute to the organization s goals.

Skills Required:

• Able to work with high volume of transactions in a fast-paced environment
• Customer Service oriented person who focuses on quality communication and attention to detail
• Excellent English written and verbal communication skills
• Highly motivated with the ability to work independently
• Works with a sense of urgency and sensitivity when necessary
• Uses good judgment and knows when to make a decision and when to escalate
• Exercises strong problem solving skills

Education & Experience:

• Accounting, Finance, and/or Customer Service background
• 3+ years of relevant experience in AP, P2P, supplier data management
• Experience supporting an external-facing portal and relevant troubleshooting
• Proficient in ERP systems (Workday experience is a plus)
• Experience reviewing supplier data records or payment transactions
• Experience at a Global company
• Degree in relevant field of study a plus
• Experience with a ticketing tool or system a plus