Desktop Support Operator in Pensacola, FL-ONSITE

Overview

On Site
$75000
Full Time

Skills

Desktop Support
windows11
windows 11
hardware setup
network troubleshooting

Job Details

Job Title: Desktop Support Operator
Job ID: JP00015541
Location: FT Onsite Pensacola, FL
Visa: s, s, GC-EAD, TN

Job Description:

We are currently seeking a Desktop Support Operator to join our onsite IT support team in Pensacola, FL. The ideal candidate will be responsible for providing day-to-day technical support to end-users, including hardware setup, desktop software troubleshooting, and basic network support.

This is a full-time onsite role requiring excellent customer service skills and the ability to work independently or collaboratively in a fast-paced environment.

Responsibilities:

  • Provide Tier 1 and Tier 2 technical support for desktop/laptop hardware, software, and peripheral devices.
  • Install, configure, and support Windows 11 OS.
  • Troubleshoot hardware issues and perform equipment setup and replacements.
  • Assist users with connectivity and basic network troubleshooting.
  • Maintain accurate documentation of issues and resolutions using tools such as ServiceNow (if applicable).
  • Support Microsoft Office products including Office 365 and Microsoft Teams.
  • Manage and maintain printer servers (if applicable).

Required Skills:

  • Experience working independently and/or in team settings to support end users.
  • Strong customer service and communication skills.
  • Hands-on experience with hardware setup, installation, and troubleshooting.
  • Proficiency with Windows 11 support and issue resolution.
  • Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP).

Preferred Qualifications:

  • Security+ certification or a degree in IT or a related field (or equivalent work experience).
  • Experience with printer server management.
  • Familiarity with ServiceNow ticketing systems.
  • Hands-on experience with Office 365 and Microsoft Teams environments.

Additional Information:

This position is 100% onsite in Pensacola, Florida. Local candidates or those willing to relocate are preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Quantum Vision LLC