Process Improvement Manager Business/IT Operations (Public Sector)

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Experience in public sector or government environments

Job Details

Job Title: Process Improvement Manager Business/IT Operations (Public Sector)
Location: Austin, TX (Hybrid)
Duration: 12+ Months

Job Description:
We are seeking an experienced Process Improvement Manager to lead the evaluation and optimization of current business and IT service processes. The ideal candidate will have strong experience in process analysis, stakeholder engagement, and process improvement methodologies, with some exposure to software/system requirement gathering.

Key Responsibilities:
* Evaluate and analyze existing operational and service processes
* Identify areas for process optimization and recommend improved workflows
* Document current ( as-is ) and future ( to-be ) state processes
* Collaborate with stakeholders to implement approved improvements
* Define high-level software/system requirements to support redesigned processes when needed

Must-Have Skills:
* 5+ years of experience in process evaluation and improvement
* Strong understanding of business process optimization techniques (Lean, Six Sigma, etc.)
* Experience in stakeholder engagement and cross-functional collaboration

* Experience in public sector or government environments
* Excellent documentation and communication skills

Nice-to-Have Skills:
* 1+ year experience defining software system requirements
* Exposure to IT Service Management (ITSM) practices (e.g., ITIL framework)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Digerati Systems Inc