Senior Desktop IT Support Analyst

  • Lisbon, LI
  • Posted 13 days ago | Updated 8 hours ago

Overview

Remote
On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2

Skills

Technical Support
Customer service
Microsoft Windows
Operating systems
Active Directory
Group policy
ServiceNow
IT management
Vulnerability management
Process automation
Dell
PXE
Microsoft
Microsoft SharePoint
Administration
iPhone
AirWatch
AV
Cisco
Veritas Cluster Server
Windows PowerShell
Scripting
Reporting
EMEA
Forms
SANS

Job Details

Senior Desktop IT Support Analyst - Portugal

100% remote

Supporting Deskside - customer service must be excellent.

  • Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues - Dell environment, autopilot / PXE
  • Microsoft 0365 Office - resolving customer issues, SME on SharePoint and Teams end user support
  • Account administration (e.g. Active Directory, group policy, Okta, logon problems including remote logon issues).
  • iPhone email support - Airwatch (e.g. mailbox setup and synchronisation issues).
  • Service now experience, ticket and escalation handling
  • Able to build relationships and rapport with clients in a face to face environment.
  • AV meeting room support and troubleshooting
    • Cisco VCs
    • Solstice
    • App Space
    • Liaise with HQ team and local AV vendor
  • Regional Technical Lead
    • Escalation point for the other desktop members
    • Opening tickets with Microsoft
    • Windows Vulnerability management via RiskSense and powershell scripting
    • Asset life-cycle replacement, reporting and recycling
    • EMEA Meeting room monthly reporting
    • Roll out of Tanium & ControlUp
Process automation - power automate, MS Forms

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.