Senior System Support Administrator

Summary
Palmetto GBA is one of the nation's largest providers of high-volume claims and transaction processing, contact center operations, and technical services to the federal government and other commercial customers. Our core business is providing services to CMS Medicare beneficiaries, providers, and health plans. Palmetto GBA is one of the few Medicare contractors with experience in all Medicare business segments - Medicare Part A, Medicare Part B, Durable Medical Equipment (DME), Home Health and Hospice (HHH), and Medicare Advantage (MA) Part C and Part D. This broad experience base offers CMS a contractor with unique expertise and the ability to offer customized, creative, and proven solutions to complex problems.
Description

Position Purpose:

Provide system/production support and monitoring for applications, batch cycles, releases, projects, installations, etc. Participate in work sessions for system support and problem resolution. May provide coordination in workload transition tasks.

Location:

This is a full-time (Monday- Friday 40 hours a week) position located in Columbia, South Carolina with Palmetto GBA - one of BlueCross BlueShield's South Carolina subsidiary companies .

Work Environment:

Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment.

What You'll Do :

• Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for moderate to complex system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
• Assist in analysis of problems/issues. Perform corrective actions whenever possible to fix applications that end abnormally and/or notify technical support for resolution. Communicate with applications on-call persons to repair applications that ended abnormally. Consult with senior level peers on projects of greater complexity.
• Evaluate system performance in real-time as well as via reports for release related issues. Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. Review all abnormal results/issues to production processing from previous cycles and verify that they have been logged/resolved. May run necessary system backups.
• Verify Production and Test environments are up and functioning properly. Perform testing responsibilities as need. Review and/or create documentation for accuracy, future problems, and company standards.
• Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
• Look for improvement opportunities in the cycles and in procedures. May create new programs to automate the release process where possible. Assist and provide recommendations in applications enhancement projects.

To Qualify for This Position, You'll Need the Following :

Required Education:

• Bachelor's in a job related field

Degree Equivalency:

• Associates degree plus an extra 2 years job related work experience for a total of 6 years of required work experience (see "required work experience")

OR

• 8 total years required work experience.

Required Work Experience:

• 4 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience.

Required Skills and Abilities:

• Comprehends data storage techniques, database philosophy, database management, and programming techniques.
• Strong understanding of the requirements for maintaining production systems and the effect of program changes.
• Understands how to use structured techniques in new program development. Strong understanding of development, quality assurance, and integration methodologies.
• Strong communication and interpersonal skills.
• Able to work well under pressure and as part of a team.
• Pays attention to detail.

Required Software and Other Tools:

• Strong knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.

We Prefer That You Have the Following

• Experience and knowledge of Healthcare Electronic Data Exchange (EDI) and Interoperability standards.
• Expertise and experience in development of EDI Interoperability standards such as HL7 X12,FHIR
• Experience in Product Ownership and customization of EDI COTS products in the Healthcare Industry
• Ability to install and maintain EDI COTS products in the Healthcare Industry
• Communication skills required to work with customers in gathering requirements, making presentations, leading Proof of Concepts for EDI Use Cases.
• Able to adapt to changes in work assignments, eager to learn and invest time in new standards, technologies.
• Able to work with the team's strengths and weaknesses.
• Experience with Agile/Scrum Project Management
• Experience with scripting languages such as Windows Batch/Powershell, linux shell scripting, and python
• Managing & remediating Security Findings
• Any AWS Cloud experience will be a bonus

Our comprehensive benefits package includes the following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email or call , ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .

Some states have required notifications. Here's more information .