Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Unified Communications Engineer
Five9
VoIP
HIPPA
UC support
Teams
Healthcare
NICE
Genesys
SIP
Job Details
Unified Communications Engineer Five9 Specialist
Requirements:
- Bachelor s degree in IT, Computer Science, or related field (or equivalent experience).
- 5+ years of enterprise UC support experience.
- Proficiency in Microsoft Teams (Teams Phone, Direct Routing) and VoIP systems.
- Hands-on experience with Five9 CCaaS (Genesys or NICE inContact is a plus).
- Strong knowledge of SIP, QoS, SBCs, and voice/video network requirements.
- Experience in multi-site, multi-state environments (healthcare preferred).
- Familiarity with HIPAA, security, and compliance standards.
- Strong analytical, communication, and documentation skills.
Preferred Certifications:
- Microsoft Teams Voice Engineer Associate
- CompTIA Network+ or equivalent
- Five9 Administrator or similar CCaaS certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.