Overview
Skills
Job Details
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you d like, where you ll be supported and inspired bya collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
Job Description
A CRM Business Analyst implements and optimizes Customer Relationship Management CRM systems by gathering business requirements analyzing data and designing solutions to enhance customer interactions and business processes Key responsibilities include data quality management workflow analysis stakeholder collaboration reporting process improvements and serving as a liaison between business and IT departments to ensure the CRM aligns with strategic goals.
Responsibilities:
Day to day frontline business process support through managing requests and meeting SLAs
Applying critical thinking to troubleshooting issues proactively identify and develop new ideas innovations that will add value to the business and team
Data quality management and analysis to ensure exceptional data quality and reporting
Support strong data governance and management to ensure application security is compliant and a single client view is maintained
Liaise with business group representatives and stakeholder across the Institutional business to gather review and define new requirements
Execute ongoing release management to continuously enhance the solution
Define and maintain standard operating procedures and documentation
Assisting the Global Institutional CRM team members with project or BAU work as needed
Performs the analysis design and implementation of the CRM Customer Relationship Management system
Responsible for the maintenance and effectiveness of the CRM system
Must Have Skills:
Excellent knowledge of CRM Dynamics
Good to Have Skills Secondary Skills:
Business communication client facing and consulting experience coordination and navigating with stake holders and offshore team solutioning mindset
Life at Capgemini:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief