SRE Program Architect - Dallas, TX (Hybrid)

Role: SRE Program Architect

Location: Dallas, TX (Hybrid)

Duration: Long Term

About the job

Job Summary:

The SRE Program Architect plays a critical role in the observability and reliability engineering program.

This role ensures enterprise-grade execution of observability initiatives, with responsibilities covering

governance, design, implementation, and optimization of relevant tools and practices. The SRE Program

Architect operates across hybrid/multi-cloud environments, integrates with ITSM, and ensures alignment

to SLO-driven service outcomes. This position requires both strong technical experience and enterprise

delivery expertise.

Responsibilities:

• Define and execute standards, frameworks, and playbooks aligned to observability objectives.
• Collaborate with cross-functional teams (DevOps, SRE, application owners, infra teams) to ensure adoption.
• Ensure data, metrics, logs, traces, and events converge into actionable insights.
• Integrate tooling (Dynatrace, LogicMonitor, ELK, ServiceNow) into CI/CD and operational workflows.
• Build and maintain dashboards, KPIs, and reporting packs to support stakeholders at all levels.
• Support regulatory compliance, risk management, and audit readiness through observability practices.
• Mentor team members and contribute to knowledge sharing and process maturity.

Required Skills

• 8 12 years relevant experience in enterprise-scale IT, monitoring, or observability programs.
• Proven expertise in key observability platforms (Dynatrace, LogicMonitor, ELK, ServiceNow).
• Strong experience in hybrid/multi-cloud environments (AWS, Azure, Google Cloud Platform, VMware).
• Hands-on automation/IaC (Terraform, Ansible, GitOps, YAML).
• Excellent understanding of ITIL and SRE practices (SLIs, SLOs, error budgets).
• Ability to work with globally distributed teams and manage stakeholder expectations.
• Strong problem-solving, communication, and leadership skills.

Preferred Skills

• Exposure to OpenTelemetry, Prometheus, Grafana, and modern observability stacks.
• Familiarity with Dynatrace Grail/DQL and AI-based anomaly detection.
• Knowledge of cost optimization and FinOps practices in observability platforms.
• Industry certifications in observability, SRE, ITIL, or cloud (AWS/Azure/Google Cloud Platform).
• Experience in regulated industries (finance, healthcare, public sector).

Tool Priorities

• Monitoring/APM: Dynatrace (APM, RUM, Synthetics, Monaco/YAML), LogicMonitor.
• Logging: ELK stack (Elasticsearch, Logstash, Kibana, Beats).
• Automation/IaC: Terraform, Ansible, GitOps pipelines, YAML configs.
• ITSM: ServiceNow (Event Mgmt., CMDB, Incident/Problem flows).
• Analytics/Reporting: Power BI, Grafana, QBR dashboards.