ServiceNow Administrator

We are seeking a motivated ServiceNow Administrator to join our IT Service Management team. This role is ideal for someone looking to grow their ServiceNow expertise while providing day-to-day platform administration, light development, and operational support. You will be responsible for platform administration tasks, knowledge article creation, ticket management, and basic request fulfillment, along with small enhancements and configurations in ServiceNow.

This position is a great opportunity for an early-career ServiceNow professional to gain experience with hands-on platform work while supporting a wide range of IT service management processes.

Key Responsibilities

Platform Administration & Support

• Perform administrative tasks in ServiceNow, including group and access fulfillment.
• Manage and process incoming ServiceNow tickets, incidents, and requests.
• Respond to user inquiries and troubleshoot issues via email and ticketing system.
• Perform routine platform maintenance and configuration updates.

Knowledge Management

• Write, update, and maintain exceptional Knowledge Base articles to improve self-service and end-user experience.
• Ensure articles meet quality, formatting, and accuracy standards.
• Collaborate with subject matter experts to capture and document processes.

Light Development & Enhancements

• Implement small enhancements such as form updates, UI changes, and workflow adjustments.
• Create and maintain dashboards, reports, and analytics to support IT operations and service delivery.
• Leverage scripting skills (JavaScript/Glide API) for lightweight automation and customization.
• Utilize HTML, CSS, and AngularJS for minor UI modifications.

Collaboration & Process Improvement

• Work closely with IT support teams to improve ticket handling and resolution times.
• Provide feedback on process improvement opportunities.
• Assist with small integration and configuration initiatives under the guidance of senior team members.

Required Skills & Qualifications

• 1 3 years of ServiceNow platform experience (administration, configuration, or development).
• Proficiency in JavaScript (especially Glide API) and familiarity with HTML, CSS, and AngularJS.
• Experience creating, managing, and publishing high-quality Knowledge Base articles.
• Ability to create and manage ServiceNow dashboards, reports, and analytics.
• Strong written and verbal communication skills.
• Attention to detail, strong organizational skills, and the ability to manage multiple tasks simultaneously.

Preferred Qualifications

• ITIL Foundation certification or familiarity with ITIL processes (Incident, Problem, Change, Request).
• Experience with ServiceNow Flow Designer, Business Rules, Client Scripts, or UI Policies.
• Exposure to ServiceNow integrations (REST/SOAP APIs) is a plus.
• Previous experience in an IT support or service desk environment.