Overview
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
Field Service
Microsoft Windows
OS X
Identity Management
Laptop Repair
Printers
Wireless Networking
Wireless Communication
WPA
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Data Recovery
Remote Desktop
TeamViewer
RDP
Remote Support
Problem Solving
Conflict Resolution
Critical Thinking
Communication
Writing
Documentation
Customer Service
Management
Teamwork
Collaboration
Adaptability
Technical Direction
Job Details
Role: Field Service Technician (Only local to Petersburg, VA)
Location: Petersburg, VA
Complete Description
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer) | Required | 3 | Years |
| MacOS: Proficiency in installation, configuration, troubleshooting, and user management. | Desired | 3 | Years |
| Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives) | Required | 3 | Years |
| Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals. | Required | 3 | Years |
| Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues. | Required | 3 | Years |
| Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery) | Required | 3 | Years |
| Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support. | Nice to have | 3 | Years |
| Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. | Required | 3 | Years |
| Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional | Required | 3 | Years |
| Customer Service: Patience, empathy, and a helpful attitude when assisting users. | Required | 3 | Years |
| Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records. | Required | 3 | Years |
| Teamwork: Collaborating effectively with other IT professionals. | Required | 3 | Years |
| Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments. | Required | 3 | Years |
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