Overview
Full Time
Skills
Customer Support
Quality Assurance
Workflow
Customization
UI
RESTful
LSA
Customer Service
Pega
Software Design
HTML
Cascading Style Sheets
JavaScript
Java
Job Details
At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly! Bring passion and dedication to your job and there's no telling what you could accomplish! Customer Systems team provides outstanding opportunities to build amazing applications that help Apple provide the best customer support for our amazing products. We build products that are highly secure, robust and scalable for future. Our products support millions of customers and help them get the best out of their Apple devices and services. If you are passionate about building amazing software and solve critical problems, then we want to hear from you.
Description Partner with teams across Apple to understand and develop new features Work within and outside team to design and build highly scalable, secure and robust applications Partner with SRE, QA and Infrastructure team to drive successful product release and resolve production issues Communicate clearly with all stakeholders to enable transparent work culture
Minimum Qualifications
Preferred Qualifications
Education & Experience Bachelor's Degree in an engineering-related field or equivalent related experience
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Description Partner with teams across Apple to understand and develop new features Work within and outside team to design and build highly scalable, secure and robust applications Partner with SRE, QA and Infrastructure team to drive successful product release and resolve production issues Communicate clearly with all stakeholders to enable transparent work culture
Minimum Qualifications
- Experience configuring and designing Pega applications in Customer Service framework
- Experience complex case workflows
- Experience in building new rules and rule sets for business logic
- Experience in creating new UI sections/harnesses and customizing Pega UI using themes
- Experience in using data pages, data transforms, creating and exposing rest services for high data volume
- Hands-on experience in Java
- Bachelor's Degree in an engineering-related field or equivalent related experience
Preferred Qualifications
- LSA with 8+ years configuring and designing Pega applications in Customer Service framework
- Should be aware of best practices in general application design as well as Pega application design
- Should have good understanding of HTML, CSS and JS
- Should have hands-on experience in Java
Education & Experience Bachelor's Degree in an engineering-related field or equivalent related experience
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.