Overview
On Site
USD 45,000.00 - 55,000.00 per year
Full Time
Skills
Leadership
Cloud Computing
LinkedIn
Mentorship
Collaboration
Management
Tier 1
Account Management
Multi-factor Authentication
Audiovisual
Printing
Documentation
Knowledge Base
Inventory
Help Desk
Remote Support
Healthcare Information Technology
Microsoft Office
Microsoft Windows
Computer Networking
TCP/IP
DNS
Dragon NaturallySpeaking
DHCP
Virtual Private Network
Communication
Technical Support
Information Technology
Microsoft Azure
Microsoft Operating Systems
Microsoft Windows Server
Enterprise Resource Planning
CompTIA
Network+
Microsoft
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
New PERMANENT FTE position with IMMEDIATE BENEFITS with a Growing Company !!
IT Desktop & Help Desk Support Specialist - Direct Hire Opportunity
Location: Hybrid ONSITE in Ames, Iowa
Compensation: Up to $55,000 base annual salary + excellent benefits package
Desktop Support / IT Support / Help Desk
This hybrid role offers a balance of technical challenge, mentorship-driven leadership, and career-building experiences. As part of the team, you'll work with enterprise-level systems-including Microsoft 365, networking infrastructure, ERP platforms, and cloud technologies-while building a foundation for technical growth!
Why This Opportunity Stands Out:
Mentorship-Focused Management: Be guided by a manager renowned for cultivating talent and helping team members advance into senior positions.
Skill Development: Gain exposure to cutting-edge technologies, advance your technical expertise, and take on increasing responsibilities as you grow.
Flexible Hybrid Work Model: Enjoy a combination of in-office collaboration and remote work options for a balanced work setting.
Key Responsibilities:
Operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems.
Manage and triage incoming IT support tickets while providing Tier 1 assistance.
Assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests.
Deploy and configure workstations, peripherals, and audio/visual equipment.
Provide support for ERP system access and address printing-related issues.
Maintain IT documentation, SOPs, and create a searchable knowledge base.
Track inventory of IT assets and coordinate vendor repairs as needed.
What You'll Bring to the Role:
1-2 years of experience in IT Technical Support & help desk, desktop support, or related IT roles
Certifications are a HUGE plus!
"Hit the ground running" working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong communication skills with an IT support, customer-centric approach.
Bonus Points:
An associate degree in Information Technology or a related field.
Familiarity with Intune, Azure, Windows Server, or ERP platforms.
Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.
To Apply Direct to me
If you are eager to discuss this permanent position, please send a message to Carrie Danger on LinkedIn or email your resume directly. You can also contact Carrie via Office # at or mobile # at . Alternatively, take advantage of the one-click application feature on our Robert Half website.
Requirements
Why This Opportunity Stands Out:
Mentorship-Focused Management: Be guided by a manager renowned for cultivating talent and helping team members advance into senior positions.
Skill Development: Gain exposure to cutting-edge technologies, advance your technical expertise, and take on increasing responsibilities as you grow.
Flexible Hybrid Work Model: Enjoy a combination of in-office collaboration and remote work options for a balanced work setting.
Key Responsibilities:
Operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems.
Manage and triage incoming IT support tickets while providing Tier 1 assistance.
Assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests.
Deploy and configure workstations, peripherals, and audio/visual equipment.
Provide support for ERP system access and address printing-related issues.
Maintain IT documentation, SOPs, and create a searchable knowledge base.
Track inventory of IT assets and coordinate vendor repairs as needed.
What You'll Bring to the Role:
1-2 years of experience in IT Technical Support & help desk, desktop support, or related IT roles
Certifications are a HUGE plus!
"Hit the ground running" working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong communication skills with an IT support, customer-centric approach.
Bonus Points:
An associate degree in Information Technology or a related field.
Familiarity with Intune, Azure, Windows Server, or ERP platforms.
Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
New PERMANENT FTE position with IMMEDIATE BENEFITS with a Growing Company !!
IT Desktop & Help Desk Support Specialist - Direct Hire Opportunity
Location: Hybrid ONSITE in Ames, Iowa
Compensation: Up to $55,000 base annual salary + excellent benefits package
Desktop Support / IT Support / Help Desk
This hybrid role offers a balance of technical challenge, mentorship-driven leadership, and career-building experiences. As part of the team, you'll work with enterprise-level systems-including Microsoft 365, networking infrastructure, ERP platforms, and cloud technologies-while building a foundation for technical growth!
Why This Opportunity Stands Out:
Mentorship-Focused Management: Be guided by a manager renowned for cultivating talent and helping team members advance into senior positions.
Skill Development: Gain exposure to cutting-edge technologies, advance your technical expertise, and take on increasing responsibilities as you grow.
Flexible Hybrid Work Model: Enjoy a combination of in-office collaboration and remote work options for a balanced work setting.
Key Responsibilities:
Operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems.
Manage and triage incoming IT support tickets while providing Tier 1 assistance.
Assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests.
Deploy and configure workstations, peripherals, and audio/visual equipment.
Provide support for ERP system access and address printing-related issues.
Maintain IT documentation, SOPs, and create a searchable knowledge base.
Track inventory of IT assets and coordinate vendor repairs as needed.
What You'll Bring to the Role:
1-2 years of experience in IT Technical Support & help desk, desktop support, or related IT roles
Certifications are a HUGE plus!
"Hit the ground running" working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong communication skills with an IT support, customer-centric approach.
Bonus Points:
An associate degree in Information Technology or a related field.
Familiarity with Intune, Azure, Windows Server, or ERP platforms.
Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.
To Apply Direct to me
If you are eager to discuss this permanent position, please send a message to Carrie Danger on LinkedIn or email your resume directly. You can also contact Carrie via Office # at or mobile # at . Alternatively, take advantage of the one-click application feature on our Robert Half website.
Requirements
Why This Opportunity Stands Out:
Mentorship-Focused Management: Be guided by a manager renowned for cultivating talent and helping team members advance into senior positions.
Skill Development: Gain exposure to cutting-edge technologies, advance your technical expertise, and take on increasing responsibilities as you grow.
Flexible Hybrid Work Model: Enjoy a combination of in-office collaboration and remote work options for a balanced work setting.
Key Responsibilities:
Operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems.
Manage and triage incoming IT support tickets while providing Tier 1 assistance.
Assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests.
Deploy and configure workstations, peripherals, and audio/visual equipment.
Provide support for ERP system access and address printing-related issues.
Maintain IT documentation, SOPs, and create a searchable knowledge base.
Track inventory of IT assets and coordinate vendor repairs as needed.
What You'll Bring to the Role:
1-2 years of experience in IT Technical Support & help desk, desktop support, or related IT roles
Certifications are a HUGE plus!
"Hit the ground running" working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong communication skills with an IT support, customer-centric approach.
Bonus Points:
An associate degree in Information Technology or a related field.
Familiarity with Intune, Azure, Windows Server, or ERP platforms.
Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.