Temporary Technical Solutions Specialist (E5635)

Job Description

The Educational Technology and Platform Specialist is a full-time temporary role for 12-18 months that requires a blend of software technical expertise, troubleshooting skills, learning management system administrative responsibilities with training and development knowledge. The overall purpose of this position is to provide technical support and conduct administrative responsibilities on the learning management system and provide technical support for the Educational Activities department.
This position reports to the Director, Continuing Education, Product & Design Services and functions as an individual contributor on an enterprise-wide project to upgrade the Learning Network. This is a hybrid job where they will come to the Piscataway, NJ office three days a week and work from home the other two days a week.
Key Responsibilities
Specific duties include but are not limited to:

• Provides technical support as the Administrator including researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
• Supports the creation of analytics and usage reports for eLearning products
• Respond to institutional customer requests
• Writes/updates user guides and documentation regarding the ILN
• Uploads courses to ILN, as needed
• Assists with Learning Network implementations of new ILN Partners
• Participates in reviewing requirements for ILN enhancements and tests enhancements
• Writes ILN testing scripts for UAT (User Acceptance Testing)
• Participates in UAT including resolving technical issues, reporting, etc.
• Completes SCORM sales orders, as needed
• Prepares product data to be uploaded to internal systems
• Processes internal reimbursements to ILN Partners for ILN licenses
• Gathers, generates and reviews catalog records of eLearning courses as per machine readable cataloging (MARC) standards and (Knowledge Bases and Related Tools) KBART title lists
• Updates, edits and/or enhances existing catalog records for greater discoverability
• Submits and monitors project management tickets (JIRA)
• Coordinates virtual events/webinars, including setting up registration pages, providing production support, collaborating with marketing efforts and producing events
• Assists with website that supports Learning Network, including conducting keyword research to improve SEO, auditing LMS content and URLs to ensure data integrity, and creating/updating customer support documentation
• Conducts industry research and landscape assessments within the adult learning space
• Works on other Educational Activities projects as needed and assigned

Qualifications

Education and Experience:

• Bachelor's degree preferred or equivalent experience
• Preferred knowledge in learning management administration, educational technology, and/or technical support

Skills & Other Requirements:

• Strong analytical and problem solving skills including being a creative problem solver
• Strong comfort with software
• Strong customer service, administrative and software skills
• Strict attention to detail
• Ability to work well under pressure with deadlines, and being able to handle multiple projects simultaneously
• Knowledge of educational technology platforms including learning management systems
• Highly competent in working with Microsoft Office and Google Docs
• Excellent oral and written communication skills
• Excellent interpersonal skills; ability to work successfully with both internal and external stakeholders
• Knowledge of HTML, CSS a plus
• Knowledge of JIRA a plus
• Exposure working with system requirements a plus
• Keeps abreast of technology and provides recommendations to improve end user support and operations