Windows/ VMWare Admin

Role :- Windows/VMWare Admin

Location:- Remote, USA

Contract

Responsibilities:-

"Total Experience = 10+ Yrs. Azure Cloud Experience= 1-2 Yrs. Certification : Azure Cloud Certified.

Compute - Wintel (L2) Responsibilities Manage and Maintain Windows Infrastructure in On-premises locations and Public Cloud (azure)

Manage and Maintain VMware vSphere Virtualization, vROPS, VCF Environment Manage and Maintain HyperConverged Nutanix Manage and Maintain Windows SQL and File Server Cluster

Manage and Maintain DNS, DHCP services on Windows Server environment, Active Directory.

Manage Hardware Related issues and coordinate with Third Party and OEMs Applying patches/upgrades to maintain security level using SCCM

Ensure maximum uptime according to the SLA Update Server checklist & Inventory

Understanding of Multi-geo support environment Skill Requirements Installing, configuring and maintaining Windows OpreatingSystem

Hands on experience for VMware SDDC, vSAN, vROPS, VCF Hands on experience for HyperConverged Solution Nutanix Strong in File and Print Server Management Patch administration and deployment Fine-tune the Windows Operating system for optimal performance Troubleshooting Clusters and related issues in a SAN environment

Should have good knowledge & troubleshooting skills on MS Clusters In-Depth knowledge of Dns/DHCP servers Troubleshooting Hardware and Operating system related issue Should have worked with OEM hardware (DELL/Cisco/HP/IBM/Chassis), & remote connectivity tools

Should have worked on Azure Iaas Infra Scripting skills - batch, PowerShell, etc.

Should have worked with more than one patching Tool (WSUS & SCCM/Big Fix) & antivirus tools Soft Skills

Excellent communication and conversation skills (Verbal and Written)Good documentation skills

Should have a great customer handling skills Able to handle unforeseen situations

High level of acceptance Can drive HCL s value and its methodology

Years of Experience 3+ Certification Requirement MSCE/VMware Certified & Cloud Certified as an Added advantage

Education Requirement Bachelors degree required, masters degree preferred"

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update & management, Training s, coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases