Mobile Device Tech || Hoboken, NJ Or NY Penn Station (Onsite)

Job title: Mobile Device Tech

Job Location: Hoboken, NJ 08873 Or NY Penn Station (Onsite)

Contract Duration: 12 Months of Contract role

• Must have a vehicle to drive to locations throughout the state of NJ ( Atlantic City/Princeton/Bay Head/ Raritan) . Standard gas/mileage monthly allowance will be provided.
• 3-5 years of proven experience supporting Apple and Android products
  Excellent comm skills - if they can't clearly communicate - don't submit
  1-2 exp delivering technical support
  Exp working with handheld devices and POS systems - a plus but not mandated

Required:

• 3-5 years of proven experience supporting Apple and Android products.
• Strong communication skills, both written and verbal.
• Experience in ticket documentation and management.
• ITIL certification or familiarity with ITIL best practices is advantageous.
• Proficiency with Microsoft tools (Windows App, Outlook, Teams, Word, Excel, and Access).
• Knowledge of multi-factor authentication tools and methods.
• Experience working with handheld devices and POS systems.
• Knowledge of what a Handheld Validation Device (HVD/MVD).

Responsibilities:

• Provide support for Apple and Android products, ensuring smooth operation and troubleshooting as needed.
• Manage mobile device systems and applications using Mobile Device Management (MDM) solutions.
• Light to Moderate Microsoft Access experience (Ability to update lines of service and devices regularly).
• Deliver excellent customer service, assisting users with various mobile device needs.
• Activate and suspend lines of service as required.
• Utilize remote tools effectively to resolve technical issues.
• Record and document all requests/issues accurately in ticketing systems attention to detail is essential.
• RMA experience working with vendors.
• Adapt to changes in processes and technology as the role evolves.