Overview
On Site
$25 - $30
Contract - Independent
Contract - W2
Contract - 24 Month(s)
Skills
DNS
LAN/WAN
Network
IP
Servicenow
Zendesk
Job Details
Position: Desktop Support Engineer
Location: Honolulu, Hawaii.
Work Type: 5 Days Onsite (No Remote/Hybrid)
Openings: 5
Visa: OPT/ CPT EAD
Key Responsibilities:
- Provide break-fix support and maintenance for desktops and laptops.
- Set up and configure devices for new joiners, including initial IT guidance.
- Handle end-user requests, VIP support, IMACDs, and IT order fulfilments.
- Offer smart hands support for device refresh, project setups, and hardware movements.
- Manage stock and update asset records; support device dispatch via courier system.
- Provide hands-and-eyes support for servers, networking equipment, meeting room tech, printers, etc.
- Support desktop/mobile devices, video systems, docking stations, etc.
- Remote desktop support and standard software troubleshooting.
- Work with ServiceNow, Outlook/O365, MS Office Suite, Skype, OneDrive, SCCM, Intune, Azure, and related tools.
Technical Requirements Must-Have Skills:
- Associate s/Bachelor s degree in IT or related field (or equivalent experience).
- 1 3 years of desktop or technical support experience.
- Strong knowledge of Windows/macOS.
- Familiarity with networking (IP, DNS, DHCP, LAN/WAN).
- Hands-on experience with Microsoft Office 365.
- Good understanding of basic networking and hardware.
- Strong problem-solving, communication, and time management skills.
Nice-to-Have:
- Certifications: CompTIA A+, Network+, MTA, MCSA, etc.
- Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).
- Knowledge of ITIL practices.
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