Product Support Specialist

Description

We are looking for a dedicated GIS Analyst to join our team on a long-term contract basis in Memphis, Tennessee. In this role, you will leverage Geographic Information Systems (GIS) technology to support critical business operations and decision-making processes. Your expertise will help analyze and visualize spatial data to uncover patterns, trends, and actionable insights.

This position focuses on editing and maintaining GIS data, building interactive web maps and apps, and supporting internal users through data updates and external users submitting service requests. A strong technical foundation is essential. Experience with ArcGIS tools and real-time data feeds (such as GeoEvent Server) is a plus.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Edit and update GIS features, attributes and schema in ArcGIS Pro from an enterprise geodatabase (SQL Server); manage domains and field values as needed.
• Apply and maintain consistent symbology, labeling, and cartographic standards across layers and maps.
• Design, build, and maintain ArcGIS Online and Enterprise Portal web maps, Experience Builder apps, feature services,dashboards, and Survey123 forms.
• Configure and troubleshoot Experience Builder widgets, including filters, feature info, tables, and map messages and actions.
• Use Python and Arcade expressions to automate processes, perform field calculations, and customize feature behavior.
• Work with JSON and AGO Assistant to inspect, troubleshoot, and clone web maps and applications.
• Support real-time and event-driven mapping with inputs and outputs in GeoEvent Server.
• Perform spatial analysis, joins, queries, and geoprocessing tasks to support city reporting and operational decisions.
• Respond to and resolve GIS service tickets submitted by city staff, including troubleshooting visibility, editing, and publishing issues.
• Use API's for data integrations or web app configuration.
• Collaborate effectively with staff from departments such as Public Works, Code Enforcement, Engineering, etc.., to deliver GIS solutions that meet operational needs.
• Communicate clearly with both technical and non-technical users and contribute to documentation, training materials, and presentations.
• Maintain GIS metadata and adhere to City data standards to ensure consistency and quality across systems.
• Support field data collection through tools like Survey123 and Field Maps.
• Participate in GIS team meetings, citywide planning efforts, and cross-departmental collaboration.
• Stay current with Esri technology updates and best practices through training and ongoing learning.
• Perform related duties as assigned.

Requirements

• Edit and update GIS features, attributes and schema in ArcGIS Pro from an enterprise geodatabase (SQL Server); manage domains and field values as needed.
• Apply and maintain consistent symbology, labeling, and cartographic standards across layers and maps.
• Design, build, and maintain ArcGIS Online and Enterprise Portal web maps, Experience Builder apps, feature services,dashboards, and Survey123 forms.
• Configure and troubleshoot Experience Builder widgets, including filters, feature info, tables, and map messages and actions.
• Use Python and Arcade expressions to automate processes, perform field calculations, and customize feature behavior.
• Work with JSON and AGO Assistant to inspect, troubleshoot, and clone web maps and applications.
• Support real-time and event-driven mapping with inputs and outputs in GeoEvent Server.

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