Support Engineer 4

Overview

On Site
USD 49.00 - 50.00 per hour
Contract - Independent

Skills

Performance Management
Preventive Maintenance
Project Management
Wireless Communication
LTE
Customer Support
Communication
4G
3GPP
BMC Remedy
Salesforce.com
Debugging
RAN
RF
Wireless Networking
RF Optimization
Technical Support
Network
Management
Mentorship
Collaboration
Tier 3
Process Improvement
Productivity
Training
Privacy
Marketing

Job Details

Location: Plano, TX
Salary: $49.00 USD Hourly - $50.00 USD Hourly
Description:
Technical Support Engineer 4

Plano, TX, USA

8AM-5PM CST | Hybrid: 4 days onsite (Mon-Thu), 1 day remote (Fri)
Long-Term Contract

About the Job

We're looking for a Technical Support Engineer 4 with deep expertise in wireless technologies and customer support. This role is ideal for someone with strong experience in RAN commissioning and integration, excellent communication skills, and a passion for solving complex technical challenges. You'll be the frontline of support for our customers, helping them deploy and maintain cutting-edge LTE/5G networks.

Minimum Qualifications
  • Prior experience in RAN commissioning & integration
  • Proven senior-level customer support experience
  • Strong oral and written communication skills


Preferred Qualifications
  • In-depth knowledge of 4G / 5G 3GPP technologies
  • Experience with wireless network deployments, SW/FW upgrades, and commissioning
  • Familiarity with Remedy and Salesforce ticketing systems
  • Ability to analyze debug logs and troubleshoot RAN / RF performance issues
  • Understanding of wireless network architecture, protocols, RF optimization, and standards
  • Experience reviewing Engineering and Operational MOPs


Responsibilities
  • Provide technical support via phone and email for customer network issues
  • Document and manage support requests in ticketing systems
  • Assist customer C&I teams with equipment troubleshooting
  • Lead technical discussions and resolve escalations during pre-commercial site activities
  • Train and mentor junior engineers; serve in a lead capacity
  • Collaborate with Tier 3 and SME teams to resolve complex issues
  • Conduct quarterly On-Job Training sessions for customers
  • Drive process improvements and automation initiatives
  • Ensure ticket quality and meet productivity standards
  • Share knowledge across the team to enhance training and support

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Contact:

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About Judge Group, Inc.