Overview
On Site
USD 49.00 - 50.00 per hour
Contract - Independent
Skills
Performance Management
Preventive Maintenance
Project Management
Wireless Communication
LTE
Customer Support
Communication
4G
3GPP
BMC Remedy
Salesforce.com
Debugging
RAN
RF
Wireless Networking
RF Optimization
Technical Support
Network
Management
Mentorship
Collaboration
Tier 3
Process Improvement
Productivity
Training
Privacy
Marketing
Job Details
Location: Plano, TX
Salary: $49.00 USD Hourly - $50.00 USD Hourly
Description:
Technical Support Engineer 4
Plano, TX, USA
8AM-5PM CST | Hybrid: 4 days onsite (Mon-Thu), 1 day remote (Fri)
Long-Term Contract
About the Job
We're looking for a Technical Support Engineer 4 with deep expertise in wireless technologies and customer support. This role is ideal for someone with strong experience in RAN commissioning and integration, excellent communication skills, and a passion for solving complex technical challenges. You'll be the frontline of support for our customers, helping them deploy and maintain cutting-edge LTE/5G networks.
Minimum Qualifications
Preferred Qualifications
Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $49.00 USD Hourly - $50.00 USD Hourly
Description:
Technical Support Engineer 4
Plano, TX, USA
8AM-5PM CST | Hybrid: 4 days onsite (Mon-Thu), 1 day remote (Fri)
Long-Term Contract
About the Job
We're looking for a Technical Support Engineer 4 with deep expertise in wireless technologies and customer support. This role is ideal for someone with strong experience in RAN commissioning and integration, excellent communication skills, and a passion for solving complex technical challenges. You'll be the frontline of support for our customers, helping them deploy and maintain cutting-edge LTE/5G networks.
Minimum Qualifications
- Prior experience in RAN commissioning & integration
- Proven senior-level customer support experience
- Strong oral and written communication skills
Preferred Qualifications
- In-depth knowledge of 4G / 5G 3GPP technologies
- Experience with wireless network deployments, SW/FW upgrades, and commissioning
- Familiarity with Remedy and Salesforce ticketing systems
- Ability to analyze debug logs and troubleshoot RAN / RF performance issues
- Understanding of wireless network architecture, protocols, RF optimization, and standards
- Experience reviewing Engineering and Operational MOPs
Responsibilities
- Provide technical support via phone and email for customer network issues
- Document and manage support requests in ticketing systems
- Assist customer C&I teams with equipment troubleshooting
- Lead technical discussions and resolve escalations during pre-commercial site activities
- Train and mentor junior engineers; serve in a lead capacity
- Collaborate with Tier 3 and SME teams to resolve complex issues
- Conduct quarterly On-Job Training sessions for customers
- Drive process improvements and automation initiatives
- Ensure ticket quality and meet productivity standards
- Share knowledge across the team to enhance training and support
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.