Business Process Analyst - Senior Consultant


On Site
Full Time


Business process
Requirements elicitation
Organizational effectiveness
Project documentation
Management consulting
Project management
Process improvement
Instructional design
Change management
Focus groups
Data entry
Process optimization
Customer service
Public sector
Strategy development
Internal control
Personal development
Community development
Security clearance

Job Details

Job Family :
Strategy & Transformation Consulting

Travel Required :
Up to 10%

Clearance Required :
Ability to Obtain Public Trust

What You Will Do :

Guidehouse supports programs and initiatives for the Office of the Immigration Detention Ombudsman (OIDO), an independent investigative and oversight body related to immigration detention issues. The Business Process Analyst will support strategic and operational needs for transforming organizations. Candidates must be able to support diverse teams across multiple engagements, conduct requirements gathering and strategy sessions with senior-level clients, develop work products for senior-level executive clients, analyze and document complex change and translate the impact on organizational effectiveness, and support the creation and maintenance of project documentation. The ideal candidate can use data to inform strategy, problem-solve and make decisions; demonstrates creative thinking skills and individual initiative; and possesses an innovative mindset and intellectual curiosity regarding industry and academic trends.

You should expect to have the ability to complete the following activities on a regular basis:
  • Support one or multiple management consulting projects, with particular focus on strategic project management, process improvement, training development and implementation, change management and communications, and programmatic strategy projects,
  • Guide clients through complex efforts (e.g., operational changes, organizational growth, and leadership changes), using approaches grounded in best practices,
  • Support processes to help clients develop strategies, develop and strengthen programs, and enhance their ability to serve their partners and customers,
  • Serve as a main point of contact for information collection from office stakeholders and coordination of policies.
  • Conduct working sessions, focus groups, and organizational outreach to gather requirements, operational activities, and build procedures and work plans.
  • Manage and maintain document collection, data entry, document indexing and editing to support development of workflows, plans, policies and check lists.
  • Develop and deliver recommendations for process optimization, organizational improvements, and change management and partner engagement,
  • Use quantitative and qualitative data to inform strategy, problem-solve, and support decision-making,
  • Demonstrate strong oral and written communication skills, including planning and facilitating client meetings,
  • Deliver high-quality client service in a fast-paced, unpredictable environment,
  • Utilize creative thinking skills and individual initiative to inform both client work and internal efforts,
  • Develop trusted relationships with clients,
  • Provide guidance and feedback to team members.

What You Will Need :
  • ship and the ability to obtain and maintain a federal Public Trust
  • Bachelor's Degree is required
  • 3+ years of experience with corporate or public sector strategy development and implementation, operational transformations, and/or strategic project management
  • Experience working with data sets, policy research and writing, and document analysis.
  • Experience supporting senior officials in government or industry.
  • Exceptional written and verbal communication skills including experience developing Department-wide policies and communications, budget reports, and senior executive talking points or keynote addresses.
  • Ability to identify and address client needs, build solid relationships with clients and customers, and communicate with executive clients in an organized and knowledgeable manner.
  • A flexible, customer-centric approach to support rapidly changing business needs and new priorities.

What Would Be Nice To Have :

  • Familiarity with immigration detention environment
  • PMP certification
  • Understanding of the inspections and evaluation principles outlined in the GAO Yellow Book , and familiarity with the Standards for Internal Control in the Federal Government (GAO Green Book)

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.