Call Center Tech/Customer Support

Position: Customer Service Specialist
Location: Charlotte North Carolina 28262 (Candidate should be no more than 15 miles from work location)
Duration: 12+ months contract
Full Time W2 with benefits
Pay Range: $26.00-$28.75
Shift-9am-6pm
Job ID: 170927


Job Description:

• Microsoft office, proficient PC skills, adaptability and flexibility a plus.
• Need flexibility, working in a support environment, answering calls, emails, etc.
• Prior experience providing Support with technology within a call center environment.
• Candidates who have worked within a technical support role in the past Level 1 or 2 would be a good match for this position.
• It is not highly technical in nature they should provide excellent customer service via the phone and have excellent written and verbal skills to support customer base.
• A candidate should have general technology exposure and experience providing support across multiple platforms and environments will be helpful.
• Call volume will not be measured as much as providing a resolution to the issue when brought forward.
• Broad Technical Exposure
• Strong Communication Skills - Phone and Written Communication skills
• Phone Support background.

In this contingent resource assignment, candidate may:

• Participate in or provide support for low complexity initiatives within Business Execution.
• Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Business Execution.
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements.
• Provide information to client personnel in Business Execution.

Required Qualifications:

• 6 plus months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Notes:

• In office FIVE DAYS a week at CIC (Charlotte) no other locations are options
• 12 month contract

Manager Notes:

• Prefer call center experience.
• They need to have an understanding of the call center environment has it has a very strict schedule to manage maximum coverage of the phones.
• Customer Service orientated.
• Basic technical skills required

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br> At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $26.00 - $28.75 on W2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at
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