Audio Visual Technology Support Specialist

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Audio Visual
Microsoft Surface Hubs
Microsoft Teams Rooms
Crestron

Job Details

Position: Audio Visual Technology Support Specialist

Work Location: Onsite, Atlanta, GA 30308

Duration: Long-term contract

Start: ASAP

Interview Process/Details: 1 video interview and done

Job Description:

Audio Visual Responsibilities of an On-Site Technician:
Microsoft Surface Hubs Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
Crestron Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
Microsoft Teams Rooms Diagnose and resolve connectivity issues for MTR s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls

Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Responsibilities:

Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Occasional travel may be required to support other locations, client engagement sites, or off-site events
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP/White Glove support
2+ years of on-site technical support experience, or degree in related discipline

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