Hi,
Please send your UPDATED RESUME and HOURLY RATE if you are interested and available for this below role with our DIRECT client to my email id :
Role: Guidewire Incident Manager
Location : NJ / Erie, PA
Duration: 24+ Months Contract
Job Description:
Primary skills: P&C Insurance
Location: NJ/ Erie, PA
Mode of work: Work from Office
Responsibilities:
- Perform daily incident analysis, troubleshooting, and resolution including code checks and applying fixes or workarounds.
- Participate in Major/Sever Incident (MI/SI) calls for P1/P2 issues, providing technical expertise and timely updates.
- Review and provide solutions for Open Incidents, Requests, Problems.
- Coordinate daily/weekly cadence to review and update open tickets
- Create and maintain Knowledge Articles (KA) to document resolutions and support knowledge sharing.
- Engage with end users regularly to clarify issues, provide workarounds, and gather necessary inputs for resolution.
- Execute ad hoc activities like service account password changes, validation of batch files generated each day, data validations, data script executions.
- Monitor Message Queues, Batches
- Handle daily user requests and other operational needs.
- Conduct root cause analysis for recurring incidents and implement permanent fixes under problem management.
- Monitor system health using Datadog and Splunk logs, proactively identifying and addressing anomalies.
- Collaborate with the Development Teams and other stakeholders to share insights from recent incidents and problems, aiding in resolution.
Requirements
- Candidates are required to have these mandatory skills to get the eligibility of their profile assessed. The must have requirements are:
- At least 6 years of experience in PolicyCenter and ClaimCenter Analyst experience.
- Strong Experience in Property & Casualty (P&C) Domain
- Strong technical expertise and work experience in GW ClaimCenter Integration.
- Knowledge of GOSU scripting is a must.
- Database skills preferably in SQL Server 2012 or ORACLE 11g.
- Conversant with expansion, new development, and maintenance projects
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Must demonstrate clear abilities to independently work on complex technical incidents/defects/ tasks.
- Need to be excellent team player.
- Having hands on experience on CC and PC Configuration areas is a plus.
Thanks & Regards Rajender Battu Director - IT Staffing (USA & Canada)
Variyas Global Solutions Inc.
5850 Waterloo Road, Suite 140, Columbia, MD -21045 USA
250 Yonge Street, Suite 2201, Toronto, ON -M5B2L7 Canada
Tel: (D)
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