IT Support Analyst

Overview

Hybrid
Depends on Experience
Contract - W2

Skills

ITOPS_Desktop Support
ITOPS_AppSupport

Job Details

Our government client is looking for an experienced IT Support Analyst on a hybrid 3+ months renewable contract role in Charlotte, NC.

Position: IT Support Analyst | 3 days remote | $22/hr on W2
This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.


Job Description
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

• Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
• Perform First Contact Resolution (FCR)
• Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
• Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
• Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.

Required/Desired Skills and Experience:

  • 2 years of Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops Required
  • 2 years of Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Required
  • 2 years of Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Required
  • 2 years of Previous experience providing IT support by phone/email Required

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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